Part-time Remote Chat Specialist – Automotive Customer Service and Lead Generation Expert

Introduction to arenaflex

arenaflex, a leader in the automotive industry, is seeking a highly motivated and customer-focused Part-time Chat Specialist to join our dynamic team. As a remote opportunity, you will have the flexibility to work from the comfort of your own home, engaging in online conversations with customers and representing our automotive dealer clients in a favorable light. Our goal is to turn conversations into leads that help our clients generate revenue, and we are looking for someone who shares our passion for delivering exceptional customer service.

About the Role

In this exciting role, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. You will be the face of our company, and your positive and professional demeanor will be essential in building trust and rapport with our customers. If you have a strong ability to multitask, excellent written and verbal communication skills, and a passion for technology, we want to hear from you.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner
• Provide accurate information about products and services, ensuring that customers have a clear understanding of what we offer
• Narrow down on appointment information to schedule appointments, helping our clients generate revenue and grow their business
• Capture customer contact information for lead generation and client review, ensuring that our clients have the information they need to follow up with customers
• Summarize interactions based on customer needs for client review, providing valuable insights and feedback to help our clients improve their services
• Develop and maintain a knowledge base of the evolving products and services, staying up-to-date with the latest developments and advancements in the industry

Qualifications and Skills

To be successful in this role, you will need to have previous experience in retail customer service or the automotive industry, although this is not essential. You will need to have basic internet and window-based computer skills, as well as a strong ability to multitask. Gaming experience is helpful, but not required. You will need to have a positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and enjoy a quick-paced work environment.

Essential Qualifications

• Previous experience in retail customer service or the automotive industry preferred
• Basic internet and window-based computer skills
• Strong ability to multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment

Preferred Qualifications

• Gaming experience
• Previous experience in a remote or call center environment
• Knowledge of the automotive industry and its products and services

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Part-time Chat Specialist, you will have access to on-the-job training, as well as opportunities for career advancement and professional development. You will be working in a dynamic and supportive environment, surrounded by a team of experienced professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

arenaflex is a relaxed, but professional and fun environment to work in. We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive to all. We promote a healthy lifestyle by providing a non-smoking environment, and we are an equal opportunity employer.

Compensation, Perks, and Benefits

As a Part-time Chat Specialist at arenaflex, you will be offered a competitive hourly rate of $13.00 per hour, as well as a range of benefits, including:

• 401(k)
• 401(k) matching
• On-the-job training
• Referral program

You will also have the opportunity to work a variety of shifts, including day, evening, and night shifts, and you will be required to work five days a week, including a Saturday or Sunday.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you. To apply for this exciting opportunity, please ensure that you meet the following requirements:

• Own your own computer or laptop with a webcam and microphone
• Are able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT
• Are able to work five days a week, including a Saturday or Sunday
• Reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin

Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply now to become a Part-time Chat Specialist at arenaflex and start your journey to success.