**Experienced Customer Success Associate - Nuuly Remote Part-Time Temporary (Friday-Sunday, 2pm -10pm)**

At arenaflex, we're dedicated to revolutionizing the way people experience fashion and lifestyle. Our Nuuly brand is at the forefront of this movement, offering a seamless and personalized shopping experience for our customers. As a Customer Success Associate, you'll play a vital role in delivering exceptional service and creating a lasting impression on our customers. If you're passionate about building strong relationships, empathetic to customers' needs, and driven to succeed, we want to hear from you! **About arenaflex and Nuuly** arenaflex is a leading global fashion and lifestyle company that's committed to innovation, sustainability, and customer satisfaction. Our Nuuly brand is a testament to our dedication to providing a seamless and personalized shopping experience for our customers. With a focus on delivering exceptional service, we're constantly looking for talented individuals who share our passion for building strong relationships and driving business growth. **Role Summary** As a Customer Success Associate, you'll be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. You'll communicate with new and potential customers, help guide them through the shopping experience, answer order questions, and support the team to build a successful brand. You'll be expected to meet or exceed established service level agreements set by the Customer Success Supervisor. **Expected Hours and Work Environment** The expected hours for this role are Friday-Sunday, 2pm -10pm EST. Hours are subject to change depending on the needs of the business. As a remote part-time temporary employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. **Role Responsibilities** As a Customer Success Associate, you'll be responsible for: * Answering any and all interactions during your scheduled shift in a friendly and relatable manner * Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand * Being empathetic to customers' needs while understanding the business' bottom line * Collecting and sharing feedback to external teams to ensure the needs of the customers are being met **Role Qualifications** To be successful in this role, you'll need: * Minimum 2 years of experience in customer service or a related role * A passion for and understanding of the arenaflex brands, customers, and products * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and decision-making skills * Proficiency in using technology and software applications **Essential Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and decision-making skills * Proficiency in using technology and software applications * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Preferred Qualifications** * Experience working in a customer-facing role in the fashion or lifestyle industry * Knowledge of arenaflex brands and products * Experience working with customer relationship management (CRM) software * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Associate, you'll have opportunities to: * Develop your skills and knowledge in customer service and relationship building * Work with a dynamic and supportive team to drive business growth and success * Participate in training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** At arenaflex, we're proud of our inclusive and supportive work environment. We believe in fostering a safe, fair, and respectful workplace where everyone can thrive. As a remote part-time temporary employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. **Compensation, Perks, and Benefits** As a Customer Success Associate, you'll receive: * Competitive hourly rate of $15.00 per hour * Comprehensive benefits package, including medical, dental, vision, PTO, and employee discounts * Opportunities for career growth and development * Flexible work arrangements to support your work-life balance **Equal Employment Opportunity Statement** arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We're proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. **How to Apply** If you're passionate about delivering exceptional service and creating a seamless experience for our customers, we want to hear from you! Apply now to become a part of our dynamic and supportive team at arenaflex. Apply for this job