**Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at arenaflex**

As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're on a mission to redefine customer service and create meaningful connections with every customer, and we're looking for talented individuals like you to join our team as a Call Center Customer Service Representative (Work from Home) in Tennessee. **About arenaflex** arenaflex is a global leader in communications and technology, with a rich history of innovation and a commitment to delivering exceptional customer experiences. Our team of experts is dedicated to staying ahead of the curve, leveraging the latest technologies and trends to drive growth and success. As a member of our team, you'll have the opportunity to work with cutting-edge tools and systems, collaborate with talented professionals, and make a real impact on the lives of our customers. **Your Opportunity to Shine** As a Call Center Customer Service Representative (Work from Home) in Tennessee, you'll be the voice of arenaflex, creating meaningful connections with each customer and delivering exceptional service. You'll handle customer service calls ranging from billing and payments to plan changes and upgrades, using creative problem-solving skills to address complex customer questions and concerns. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. **Key Responsibilities** * Handle customer service calls, resolving complex issues and delivering personalized recommendations for arenaflex's latest products and services * Use creative problem-solving skills to address customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records * Provide effective and timely resolutions for customers, meeting monthly sales goals and delivering an outstanding customer experience * Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex's products and services * Perform basic troubleshooting on products and services, resolving issues and delivering exceptional service **What You Can Look Forward To** * Competitive hourly rate: $15.54 - $17.36 per hour, with additional compensation up to $3,000 if all sales goals and performance expectations are met * Opportunities for career growth and advancement, with training on the latest technology, devices, and products * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone **Requirements** * Call center or customer service experience * Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours * Occasional overtime may be required * Verified internet service (secure, reliable, and dedicated high speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Ability to work independently and as part of a team, with strong communication and problem-solving skills **Work From Home Requirements** * You will need verified internet service (secure, reliable, and dedicated high speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) * You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** * arenaflex offers a range of career growth opportunities, with training on the latest technology, devices, and products * You'll have the chance to round out your experience and develop new skills, with opportunities to move into leadership roles or specialize in a particular area * arenaflex is committed to helping you achieve your career goals, with a focus on employee development and growth **Join the arenaflex Team** If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now to become a Call Center Customer Service Representative (Work from Home) in Tennessee and join our team of talented professionals dedicated to delivering exceptional customer experiences. Apply Job! **Expected salary:** * Competitive hourly rate: $15.54 - $17.36 per hour, with additional compensation up to $3,000 if all sales goals and performance expectations are met **Location:** * Tennessee **Work from Home** * arenaflex offers a range of work-from-home opportunities, with flexible scheduling and the ability to work from anywhere **Join the arenaflex Team** * arenaflex is a global leader in communications and technology, with a rich history of innovation and a commitment to delivering exceptional customer experiences * Our team of experts is dedicated to staying ahead of the curve, leveraging the latest technologies and trends to drive growth and success * As a member of our team, you'll have the opportunity to work with cutting-edge tools and systems, collaborate with talented professionals, and make a real impact on the lives of our customers Apply for this job