**Experienced Customer Service Representative - Overnight (WFH Illinois) - Mount Prospect, IL**

At arenaflex, we're dedicated to transforming the healthcare landscape by delivering exceptional customer experiences that put patients at the forefront. As a Customer Service Representative on our Inbound Pharmacy Service team, you'll play a vital role in ensuring timely delivery of life-sustaining medications to those who need them most. If you're passionate about making a difference in people's lives and thrive in a fast-paced, dynamic environment, we invite you to join our team. **About arenaflex** arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we're dedicated to promoting a culture of diversity, inclusion, and belonging every day. **Job Summary** As a Customer Service Representative, you'll work in our inbound call center, providing exceptional customer service to patients who are in need of life-sustaining medications. You'll be responsible for handling a high volume of complex customer needs over the phone, resolving issues, and ensuring timely delivery of medications. If you're passionate about helping others and thrive in a fast-paced environment, we encourage you to apply. **Key Responsibilities** * Handle a high volume of complex customer needs over the phone, resolving issues and ensuring timely delivery of medications * Provide exceptional customer service to patients, responding to their questions and concerns in a timely and empathetic manner * Work collaboratively with other team members to ensure seamless delivery of medications and excellent customer service * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction * Stay up-to-date on product knowledge, policies, and procedures to provide accurate and informed responses to customers * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric-driven environment * 6+ months of high call center experience working in Windows, Microsoft, or another application * Strong computer skills, including proficiency in Microsoft Office and other software applications * Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and other stakeholders * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a call center environment, with a strong understanding of call center metrics and performance indicators **COVID-19 Vaccination Requirement** arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. **Training Schedule** * Monday through Friday, 9:00am EST to 5:00pm EST * Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Pay Range** * The typical pay range for this role is $17.02 to $27.16 per hour, depending on experience and qualifications. * Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. **Benefits and Perks** * Competitive pay and benefits package * Opportunities for career growth and advancement within arenaflex * Comprehensive training and development program * Collaborative and dynamic work environment * Flexible scheduling and work-life balance * Access to exclusive discounts and perks through arenaflex's employee benefits program **Why Join arenaflex?** * Make a difference in people's lives by delivering exceptional customer experiences * Work in a dynamic, fast-paced environment with multiple priorities and deadlines * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service * Enjoy a comprehensive benefits package, including competitive pay, flexible scheduling, and opportunities for career growth and advancement * Be part of a company that's committed to promoting a culture of diversity, inclusion, and belonging every day **How to Apply** If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you! Apply Now! Apply for this job