**Experienced Customer Support Representative – Thriving Ecommerce Business**

At arenaflex, we're passionate about empowering artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With a global presence and a team of 1,800+ employees worldwide, we're one of the world's leading printing, warehousing, and fulfillment companies. Our mission is to provide top-notch customer support to our 300,000+ customers, and we're looking for a talented individual to join our team as an Experienced Customer Support Representative. **About arenaflex** arenaflex is a rapidly growing company that has been named one of the fastest-growing businesses in the US for the second year in a row. We're committed to innovation, customer satisfaction, and employee growth. Our story is one of passion, dedication, and a relentless pursuit of excellence. We're proud of our achievements, and we're excited to share our journey with you. **The Role** As an Experienced Customer Support Representative, you'll be the face of arenaflex, providing top-tier customer service to our clients. You'll be responsible for answering emails, live chats, and phone calls, helping clients set up their online shops, troubleshoot issues, and resolve problems. You'll work closely with our team to ensure that every interaction is a positive one, and that our clients feel valued and supported. **Responsibilities** * Answering emails, live chats, and phone calls from clients * Helping clients set up their online shops, get their designs printed, and troubleshoot issues * Assisting clients with setting up their E-Commerce platforms * Troubleshooting issues with Printful Stores and E-Commerce platforms * Collaborating with our team to resolve complex issues and provide exceptional customer service * Maintaining accurate records of client interactions and resolving issues in a timely manner **Requirements** * Excellent customer-focused experience, with a proven track record of providing top-tier service * Strong communication and interpersonal skills, with the ability to work with diverse clients and teams * Ability to multitask, prioritize tasks, and manage time effectively * Strong problem-solving skills, with the ability to think critically and creatively * Excellent listening and speaking skills, with the ability to communicate complex information in a clear and concise manner * Ability to work in a fast-paced environment, with a high level of energy and enthusiasm * Strong technical skills, with experience in E-Commerce platforms and customer support software **Competencies** * Active Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Speaking: Talking to others to convey information effectively. * Service Orientation: Actively looking for ways to help people. * Reading Comprehension: Understanding written sentences and paragraphs in work-related documents. * Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Persuasion: Persuading others to change their minds or behavior. * Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making. * Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. * Time Management: Managing one's own time and the time of others. **Work Environment and Culture** * arenaflex is a remote-friendly company, with a flexible work environment that allows you to work from home. * Our team is passionate, dedicated, and committed to excellence. We're a collaborative and supportive team that values open communication and feedback. * We offer a competitive salary, benefits, and opportunities for growth and development. * We're committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. **Benefits** * Competitive Pay (from Home!) * Competitive Benefits - Health, Dental, Vision, Life Insurance * Personal and Professional Development Opportunities * 401k with Company Match * A fun and engaging position * Remote Worksite **AAP/EEO Statement** arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of arenaflex's employees to perform their job duties may result in discipline up to and including discharge. **How to Apply** If you're passionate about customer service, E-Commerce, and innovation, we want to hear from you! Apply now to join our team as an Experienced Customer Support Representative. Apply for this job