**Experienced Clinical Manager – Crisis Call Center Operations and Training**

At arenaflex, we are committed to providing exceptional mental health services to our community, and we are seeking a highly skilled and compassionate Clinical Manager to join our team. As a Clinical Manager, you will play a vital role in overseeing the performance of our crisis call center teams, providing clinical supervision and training, and ensuring that our services meet the highest standards of quality and care. **Job Summary:** As a Clinical Manager at arenaflex, you will be responsible for monitoring and supervising the performance of assigned teams, providing consultation and training to staff, and ensuring the clinical oversight of call center activities related to crisis calls. You will work closely with our Clinical Director to address staffing, coaching, and disciplinary recommendations, and maintain performance measures and develop reports on contract-related activities. **Key Responsibilities:** * Provide clinical supervision and training to Crisis Call Specialists, including consultation groups, one-to-one coaching, and regular quality assurance monitoring. * Address staffing, coaching, and disciplinary recommendations with the Clinical Director. * Maintain performance measures and develop reports on contract-related activities to the Clinical Director. * Make follow-up calls to individuals who are offered assistance on Mobile Crisis Response Line as required, and maintain documentation of follow-ups and client data. * Be available either on-site or by phone as needed and as agreed upon for consultation. * Stay informed on the latest research related to crisis intervention and update our program accordingly. * Ensure that our program Key Performance Indicators, service goals, and objectives meet the measurable benchmark goals. * Provide formal training within the agency and community pertaining to contracted lines of business. **Essential Qualifications:** * Education: Must be a licensed mental health practitioner (Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Licensed Psychologist, or Advanced Practice Registered Nurse). * Experience: Non-profit experience and background in crisis intervention preferred. **Required Skills and Abilities:** * Strong verbal skills, people skills, and computer skills required. * Ability to work with staff and volunteers. * Ability to show compassion and non-judgmental attitude while assisting callers with diverse and complex needs. * Ability to handle stress due to scope and type of calls that may be received. * Must have attention to detail and the ability to multi-task. * Candidates must be willing to work days, some evenings, and even weekends on occasion. * Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. **Work Environment and Culture:** At arenaflex, we value a comfortable, yet professional work environment. We expect courtesy, respect, and equitable treatment from all staff members. Our team receives support, recognition, and appreciation for jobs well done. We are committed to providing a safe and inclusive work environment that promotes work-life balance and supports the well-being of our employees. **Compensation, Perks, and Benefits:** arenaflex offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development, including training and education programs. **Career Growth Opportunities and Learning Benefits:** As a Clinical Manager at arenaflex, you will have the opportunity to develop your leadership and clinical skills, and contribute to the growth and development of our crisis call center teams. You will also have access to ongoing training and education programs, and the opportunity to work with a diverse and dynamic team of professionals. **How to Apply:** If you are a motivated and compassionate individual with a passion for mental health services, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination. **Reasonable Accommodations:** arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation to apply for this position, please contact us at [insert contact information]. **Note:** The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization. Apply for this job