**Experienced Technical Customer Success Specialist – Web Hosting & IT Support**

At arenaflex, we're on a mission to build world-class solutions for anyone to easily succeed online. With a team of 900 professionals, we're behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our formula for success is simple: customer obsession, innovative products, and talented teams. **Join the arenaflex Family** As a Technical Customer Success Specialist in the Customer Success EN team, you'll be part of a dynamic and fast-paced environment where growth is limitless. You'll collaborate closely with other CS teams and our product teams to help our customers navigate the world of web hosting. With a strong focus on customer satisfaction, you'll be empowered to deliver impactful work on a global scale. **Your Role at arenaflex** As a Technical Customer Success Specialist, your primary responsibility will be to provide exceptional customer support via live chat and tickets. You'll troubleshoot technical issues, apply problem-solving skills, and show our customers what customer obsession is really about. You'll be a true ambassador for arenaflex, empowering our customers to build their online success. **Key Responsibilities:** * Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner. * Apply problem-solving skills and resourcefulness to resolve customer issues. * Be a true ambassador by empowering our customers to build their online success. * Dive deep into the world of IT by daily polishing your technical expertise. * Deliver impactful work on a global scale. **Essential Qualifications:** * C1 or native English proficiency. * Minimum 1-year of experience in the IT field, and/or IT-related studies (a must). * Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must). * Ability to multitask and handle multiple customer inquiries simultaneously. * High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided. * Strong problem-solving skills and the ability to think critically when addressing tasks. * Ability to show empathy, tactfulness, and proactivity when interacting with customers. **Preferred Qualifications:** * Hunger for growth & a can-do attitude! * A curious and always learning mindset - if you don't know, how can you find out more? * Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities. * A typing speed of 50 WPM. * Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends). **Work Environment & Culture:** * arenaflex is a remote-friendly company, offering a flexible work environment that allows you to work from anywhere. * Our culture is guided by 10 company principles that prioritize customer satisfaction, innovation, and teamwork. * We believe in empowering our employees to take ownership of their growth and development. * Our team is passionate about technology, innovation, and customer success. **Compensation & Benefits:** * A competitive monthly compensation for services based on your experience & market standards. * Benefits that fuel your growth: + A culture where everyone values the highest standards, freedom, and responsibility. + 3-week course in technology, product, and communication areas. + Permanent remote working opportunity. + 20 paid vacation days. + Bonuses: unlimited for upselling and efficiency based on KPIs. + Regular remote team-building and OKR events. + Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans, etc. **Why Join arenaflex?** * Unlock your ambition and join a team that's passionate about customer success. * Scale your success with a company that's constantly reaching new heights. * Grow your skills and knowledge in a dynamic and fast-paced environment. * Join a community that values innovation, teamwork, and customer satisfaction. **Apply Now!** Ready to take the next step in your career? Apply now to become a Technical Customer Success Specialist at arenaflex. Don't miss this opportunity to join a team that's shaping the future of online success. Apply Job! Apply for this job