**Experienced Customer Service Representative – Front Desk Operations and Client Experience Specialist**

At arenaflex, we pride ourselves on providing exceptional service and creating a positive experience for our clients and visitors. We are looking for a highly skilled and customer-focused Customer Service Representative to join our dynamic team and play a key role in ensuring smooth daily operations at the front desk. If you are a friendly, organized, and customer-focused individual with strong communication skills, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that cater to the diverse needs of our clients. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. We are passionate about creating a positive and inclusive work environment that fosters growth, learning, and collaboration among our team members. **Job Summary** As a Customer Service Representative at arenaflex, you will be the first point of contact for our clients and visitors. You will handle a variety of administrative duties while ensuring that our reception area operates smoothly and professionally. Your role will include answering and routing calls, managing appointments, maintaining records, and providing outstanding customer service in a fast-paced environment. **Key Responsibilities** * Answer and route calls: Take messages, transfer calls, and manage incoming inquiries professionally and efficiently. * Administrative support: Schedule appointments, manage mail and packages, maintain accurate and up-to-date records. * Reception area management: Keep the front desk and reception area clean, organized, and welcoming at all times. * Customer service: Provide exceptional service to clients and visitors, assisting with inquiries and addressing needs. * Additional duties: Assist with other administrative tasks as assigned by management. **Qualifications** * Experience: Minimum of 1 year in a receptionist, customer service, or similar administrative role. * Skills: Strong communication skills (both verbal and written), excellent customer service skills, and the ability to multitask in a fast-paced environment. * Technical proficiency: Comfortable with Microsoft Office Suite and customer relationship management (CRM) systems. * Language proficiency: Fluency in English required; additional language skills are a plus. * Work ethic: Detail-oriented, dependable, and capable of working independently as well as part of a team. **Essential Skills and Competencies** * Strong communication and interpersonal skills to effectively interact with clients, visitors, and colleagues. * Ability to multitask and prioritize tasks in a fast-paced environment. * Excellent problem-solving and conflict resolution skills to address client concerns and issues. * Strong organizational and time management skills to maintain accurate records and meet deadlines. * Ability to work independently and as part of a team to achieve common goals. **Preferred Qualifications** * Experience working in a customer-facing role in a fast-paced environment. * Familiarity with CRM systems and Microsoft Office Suite. * Additional language skills, particularly Spanish or other languages spoken in the local community. * Experience working in a team environment and contributing to team goals and objectives. **Career Growth Opportunities and Learning Benefits** * Professional development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced colleagues to support your growth and development. * Opportunities to take on additional responsibilities and contribute to team goals and objectives. * Access to training and development programs to enhance your skills and knowledge. **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration among our team members. * Our team is passionate about delivering exceptional service and creating a positive experience for our clients and visitors. * We value diversity and are committed to creating an inclusive environment for all employees. **Compensation, Perks, and Benefits** * Competitive salary based on experience. * Paid Time Off to maintain a healthy work-life balance. * Medical, Vision, Dental, and Supplemental Insurance to keep you covered. * Professional Development opportunities to help you grow in your career. * Positive and Supportive Work Environment where you can thrive and contribute to the team. **How to Apply** If you are passionate about providing top-notch customer service and enjoy handling administrative tasks, we encourage you to apply! Please submit your resume along with a brief cover letter explaining why you're the perfect fit for the role. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **Job Type** Full-time **Pay** $18.00 - $22.00 per hour **Expected hours** 40 per week **Benefits** * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Vision insurance **Shift** Day shift **Ability to Commute** Reno, NV 89511 (Required) **Work Location** In person Apply for this job