**Experienced Customer Service Representative (Remote) – Data Power & Control Division**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. Our Data Power & Control Division is seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer-facing team, you'll play a vital role in providing top-notch support to our customers, ensuring their satisfaction, and driving business growth. **About arenaflex** arenaflex is a global leader in electrical and digital building infrastructures, with over 150 years of innovation and a presence in 180 countries. Our purpose is to improve lives by transforming the spaces where people live, work, and meet. With a revenue of €7 billion and over 39,000 employees worldwide, we're committed to delivering simple, innovative, and sustainable solutions that make a difference. **About arenaflex North and Central America** arenaflex North and Central America (arenaflex NCA) is a leading player in the North American market, employing over 6,500 associates across six divisions/sectors. We're dedicated to exceeding our customers' needs in the commercial, residential, and industrial industries. arenaflex NCA offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. **About arenaflex's Data Center Power and Control Division** Our Data Center Power and Control Division is a leader in the industry, empowering customers with innovative solutions for data centers, building networks, and facility infrastructures. With a focus on sustainability and productivity, we design, manufacture, and market world-class products that set the standard for performance and reliability. **Job Summary** As an Experienced Customer Service Representative, you'll be responsible for providing exceptional customer support, processing orders, researching and resolving customer inquiries, and utilizing product knowledge to drive sales and maintain customer satisfaction. You'll work closely with sales staff, distribution, purchasing, manufacturing, and marketing teams to ensure seamless communication and collaboration. **Key Responsibilities** * Using professional written and verbal communications via phone, fax, or email, processes orders received by mail, telephone, fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. * Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as a communication link between customers and sales staff to assure responsiveness. * Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff. * Performs other similar and related duties as required. **Qualifications** * A.S. degree in business or related field or equivalent combination of education and experience. * Minimum of three years' experience in a successful customer environment/position. * Experience with manufacturing or electrical industry required. * Experience with Salesforce, preferred. * Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities. * Ability to work in a high-volume, fast-paced environment. * Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software. * Ability to use the internet and web-based resources efficiently and effectively. * Must be highly collaborative and able to work in a team-based environment. * Must have demonstrated exceptional customer service skills and a strong customer orientation. * Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. * Ability to give and receive detailed/complex information in an understandable way. * Presentation and training experience is a plus. * Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong organizational and time management skills. * Proficient with computer software, including word processing, spreadsheet, and presentation software. * Ability to use the internet and web-based resources efficiently and effectively. * Strong customer service skills and a customer-oriented approach. * Ability to work collaboratively in a team-based environment. * Strong analytical skills and ability to identify trends and establish proactive corrective actions. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge in customer service, sales, and product knowledge. * Work closely with cross-functional teams to drive business growth and improve customer satisfaction. * Participate in training and development programs to enhance your skills and performance. * Take on new challenges and responsibilities as you grow and develop in your role. **Work Environment and Company Culture** arenaflex is an employee-centered company that values diversity, inclusion, and collaboration. We offer a dynamic and supportive work environment that encourages creativity, innovation, and growth. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary range of $38,000 - $48,000, depending on experience. We also offer a comprehensive benefits package, including: * Medical, dental, and vision coverage. * High employer 401K match. * Above-benchmark paid maternity and parental leave. * Paid time off to volunteer. * Active/growing Employee Resource Group network. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job