**Experienced Customer Service Representative (Remote) – Data Power & Control Division**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative in our Data Power & Control Division, you'll play a vital role in fostering strong relationships with our customers, sales staff, distribution, purchasing, manufacturing, and marketing teams. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a global leader in electrical and digital building infrastructures, with over 150 years of innovation and a presence in 180 countries. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. With a global workforce of over 39,000 employees, we're dedicated to enhancing the buildings of tomorrow. **About arenaflex North and Central America** arenaflex North and Central America (arenaflex NCA) is a leading provider of electrical and digital building infrastructures, with over 6,500 associates in 50 locations across six divisions/sectors. We hold a leading position in every North American market we serve, focusing on exceeding our customers' needs within the commercial, residential, and industrial industries. arenaflex NCA offers comprehensive benefits, including medical, dental, and vision coverage, as well as distinctive perks like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. **About arenaflex's Data Center Power and Control Division** Our Data Center Power and Control Division is a leader in the industry, empowering arenaflex to produce innovative solutions for data centers, building networks, and facility infrastructures. With a focus on designing, manufacturing, and marketing world-class products, we're dedicated to creating a more productive and sustainable future. Our exceptional reliability is the result of decades of proven performance and a commitment to research and development. **Key Responsibilities** As a Customer Service Representative in our Data Power & Control Division, you'll be responsible for: * Answering customer inquiries via phone, email, or fax, and providing pricing, availability, and schedule information within established guidelines. * Researching and resolving a variety of customer inquiries, expediting the delivery of selected orders, and tracking order activity to alert appropriate staff of any potential delivery problems. * Fostering open communication internally and externally, championing creative change to improve processing and service levels, and providing guidance and assistance to new or less experienced staff. * Performing other similar and related duties as required. **Qualifications** To succeed in this role, you'll need: * A minimum of three years' experience in a successful customer environment/position. * Experience with manufacturing or electrical industry required. * Experience with Salesforce, preferred. * Strong organizational and time management skills, close attention to detail, and the ability to effectively handle multiple priorities. * Ability to work in a high-volume, fast-paced environment. * Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software. * Ability to use the internet and web-based resources efficiently and effectively. * Proficiency with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy. * Highly collaborative and able to work in a team-based environment. * Demonstrated exceptional customer service skills and a strong customer orientation. * Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization. * Ability to give and receive detailed/complex information in an understandable way. * Presentation and training experience is a plus. **Skills and Competencies** To excel in this role, you'll need to possess: * Strong analytical skills and the ability to identify trends and establish proactive corrective actions. * Excellent problem-solving skills, with the ability to think critically and creatively. * Strong communication and interpersonal skills, with the ability to build strong relationships with customers, sales staff, distribution, purchasing, manufacturing, and marketing teams. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Ability to work independently, with minimal supervision, and as part of a team. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge through training and development programs. * Take on new challenges and responsibilities, with opportunities for advancement and career growth. * Work with a talented and dedicated team, with a focus on collaboration and teamwork. * Contribute to the success of our Data Power & Control Division, with a focus on delivering exceptional customer experiences. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced organization, with a focus on innovation and customer satisfaction. As a Customer Service Representative, you'll work in a remote environment, with the flexibility to work from home or in a designated office space. Our company culture is built on a foundation of collaboration, teamwork, and customer-centricity, with a focus on delivering exceptional experiences for our customers. **Compensation, Perks, and Benefits** As a Customer Service Representative, you'll receive: * A competitive salary, with a range of $38,000 - $48,000. * Comprehensive medical, dental, and vision coverage. * Distinctive benefits, including a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. * Opportunities for career growth and development, with a focus on collaboration and teamwork. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Representative in our Data Power & Control Division. Apply for this job