**Experienced Customer Service Representative - Remote Opportunity to Make a Difference in Healthcare**

At arenaflex, we're dedicated to helping people improve their health and vitality. As a global Health Service company, we're seeking compassionate and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at critical points in their lives. If you're passionate about delivering exceptional customer service and making a positive impact, we invite you to explore this exciting opportunity to join our team as a Customer Service Representative. **About arenaflex** arenaflex is a global Health Service company that's committed to enhancing the lives of our clients, customers, and patients. Through our divisions, we're dedicated to driving growth and improving lives. Our mission is to improve the health and vitality of those we serve, and we're looking for talented individuals who share our passion for making a difference. **Responsibilities** As a Customer Service Representative at arenaflex, you'll play a critical role in representing our company and delivering exceptional customer service to our members, providers, and pharmacies. Your responsibilities will include: * Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare * Taking calls back-to-back while toggling through several applications on multiple screens * Attending 100% of trainings and the first 90 days of employment * Updating conversion requests and providing shipment status to members * Facilitating the transition of requested medications to home delivery * Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment * Obtaining new prescriptions from physician's office and recording approval status * Serving incoming calls from doctors' offices * Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns * Resolving questions and/or issues that may be preventing shipment of an order * Upholding quality and productivity standards on all transactions * The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements * Using active listening skills when the members express concerns about medication coverage or costs and offering the members options for a starting coverage review to meet regulatory requirements * Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service * Learning and demonstrating understanding of call handling which includes compliance expectations and system navigation through several applications **Qualifications** To be successful in this role, you'll need: * A high school diploma or equivalent * At least 2-3 years of relevant experience in Healthcare and/or Call Center * A dedicated workspace with no distractions * Tech Savvy - Strong computer skills including Microsoft Office * Strong organization skills, written, and verbal communication skills * Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers * Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions * Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience * Ability to work a flexible schedule including Night and/or weekends **Work Environment and Culture** As a remote Customer Service Representative, you'll enjoy a flexible and dynamic work environment that allows you to work from the comfort of your own home. You'll have the opportunity to connect with coworkers and customers virtually and be part of a team that's passionate about making a difference in healthcare. **Compensation and Benefits** We offer a competitive hourly rate of $17 - $23 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. Additionally, you'll enjoy a comprehensive range of benefits, including: * Medical, vision, dental, and well-being and behavioral health programs * 401(k) with company match * Company-paid life insurance * Tuition reimbursement * A minimum of 18 days of paid time off per year and paid holidays **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to learn and develop new skills, including: * Compliance expectations and system navigation through several applications * Call handling and customer service skills * Teamwork and partnership with cross-functional departments * Problem-solving and decision-making skills **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact in healthcare, we invite you to apply for this exciting opportunity to join our team as a Customer Service Representative. Please visit our website to learn more about this role and to submit your application. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. **Reasonable Accommodation** If you require reasonable accommodation in completing the online application process, please email us at [insert email address] for support. **Tobacco-Free Policy** arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. **Criminal History** Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job