Experienced Technical Customer Success Specialist for Web Hosting Solutions – Delivering Exceptional Customer Experiences through Live Chat and Ticket Support

Welcome to arenaflex: Empowering Online Success

At arenaflex, we believe that growth knows no bounds. With a team of over 900 professionals and a presence in 150 countries, we have been instrumental in helping over 3 million clients launch their e-shops, blogs, portfolios, businesses, and passion projects. Our mission is clear: to build world-class solutions that make it easy for anyone to succeed online. Guided by our 10 core principles, we have created a culture that thrives on customer obsession, innovative products, and talented teams.

Join Our Customer Success Team

We are now looking for a highly skilled and experienced Technical Customer Success Specialist to join our Customer Success team. As a key member of our team, you will play a vital role in helping our customers navigate the world of web hosting. You will collaborate closely with other Customer Success teams and our product teams to deliver exceptional customer experiences. If you are passionate about technology, customer success, and growth, we want to hear from you.

Your Role at arenaflex

As a Technical Customer Success Specialist, you will be responsible for providing top-notch support to our customers through live chat and ticket systems. You will troubleshoot website-related technical issues, provide timely solutions, and ensure that our customers are empowered to build their online success. Your day-to-day tasks will include:

• Providing services by communicating with customers and troubleshooting their emails and website-related technical issues via live chat and tickets in a timely manner
• Applying problem-solving skills and resourcefulness to show our customers what customer obsession is really about
• Being a true ambassador by empowering our customers to build their online success
• Diving deep into the world of IT by daily polishing your technical expertise
• Delivering impactful work on a global scale

Your Skills and Experience

To be successful in this role, you will need to have:

• C1 or native English proficiency
• Minimum 1-year of experience in the IT field, and/or IT-related studies (a must)
• Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must)
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• Hunger for growth & a can-do attitude
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
• A typing speed of = 50 WPM
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)

What We Offer

At arenaflex, we believe in fueling your growth and providing you with the tools and resources you need to succeed. You can expect:

• A competitive monthly compensation for services based on your experience & market standards
• A culture where everyone values the highest standards, freedom, and responsibility
• 3-week course in technology, product, and communication areas
• Permanent remote working opportunity
• 20 paid vacation days
• Bonuses: unlimited for upselling and efficiency based on KPIs
• Regular remote team-building and OKR events
• Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans etc.

Career Growth Opportunities

At arenaflex, we are committed to helping you grow and develop your career. You will have access to a range of training and development opportunities, including:

• Regular feedback and coaching to help you improve your skills and performance
• Opportunities to take on new challenges and responsibilities
• A culture that encourages innovation, creativity, and experimentation
• A supportive and collaborative team environment

Our Work Environment and Culture

At arenaflex, we pride ourselves on our dynamic and supportive work environment. You can expect:

• A culture that values freedom, responsibility, and teamwork
• A flexible and remote working arrangement that allows you to work from anywhere
• A range of social and team-building activities to help you connect with your colleagues
• A commitment to diversity, equity, and inclusion

Conclusion

If you are a motivated and experienced Technical Customer Success Specialist looking for a new challenge, we want to hear from you. At arenaflex, we offer a unique and dynamic work environment, a range of career growth opportunities, and a commitment to helping you succeed. Apply now to join our team and start delivering exceptional customer experiences.