Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to arenaflex

It's an exciting time to join arenaflex, a leading provider of innovative health insurance solutions. We're committed to making finding and enrolling in health insurance simple, and we're looking for talented and dedicated individuals to join our team as Remote Customer Service Representatives. As a remote team member, you'll be part of a dynamic and supportive environment that values collaboration, motivation, and growth. Our vision is to empower millions of consumers across the country to make better health plan decisions, and we're looking for reliable, self-driven, and customer-focused individuals to help us achieve this goal.

About the Role

As a Remote Customer Service Representative at arenaflex, you'll play a vital role in delivering an amazing customer experience and helping to unveil the mystery of finding and enrolling in health insurance. You'll be responsible for managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you're passionate about customer service, enjoy working in a fast-paced environment, and are committed to delivering exceptional results, we want to hear from you.

Key Responsibilities

• Handle inbound and outbound calls, delivering the highest level of customer service experience consistently
• Manage customer accounts and provide technical support to resolve customer inquiries and issues
• Enter application data accurately and efficiently, ensuring timely processing and follow-up
• Respond to online chat inquiries as assigned, providing prompt and professional support
• Develop and maintain a thorough understanding of arenaflex's products, services, and policies, staying up-to-date with industry developments and trends
• Demonstrate creative problem-solving skills, flexibility, and adaptability in a rapidly changing environment
• Effectively manage time and tasks, prioritizing multiple projects and deadlines while maintaining a high level of productivity and quality
• Complete extensive self-study, training, and testing, adhering to regulated guidelines for communications via all channels

Essential Qualifications

To be successful in this role, you'll need:

• To be at least 18 years of age or older
• A minimum internet speed of 35 mb/s, with a dedicated, private, and secure workspace
• A personal laptop or desktop computer required for the training period, with cable/fiber broadband internet and a hard-wired ethernet connection
• Commitment to full attendance during the 3-week training period, with a willingness to complete a background check and health screening
• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a high level of professionalism and a customer-focused approach
• Self-motivation and a success-driven mindset, with a ability to work independently in a remote environment

Preferred Experience

While not required, the following experience and skills are preferred:

• Previous experience in customer support or technical support role, with a strong understanding of customer service principles and practices
• Previous experience with group and/or individual health insurance, or the Affordable Care Act, with a knowledge of industry trends and developments
• Previous experience in a call center environment, with a familiarity with CRM systems and practices
• Spanish bilingual skills, with a ability to communicate effectively with diverse customer groups

What We Offer

At arenaflex, we're committed to supporting the growth and development of our team members. We offer:

• Paid training, with comprehensive support and resources to help you succeed in your role
• Full-time, seasonal temp-to-permanent roles, with opportunities for career advancement and professional growth
• Performance and attendance-based incentives, in addition to a competitive base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match, individual coverage HRA (ICHRA), and paid time off (PTO), with a range of benefits and perks to support your well-being and quality of life

Career Growth and Development

At arenaflex, we're committed to helping our team members grow and develop in their careers. We offer a range of training and development opportunities, including:

• Comprehensive training programs, with a focus on customer service, technical support, and industry knowledge
• Coaching and mentoring, with a supportive and experienced team to help you succeed
• Opportunities for career advancement, with a range of roles and responsibilities to suit your skills and interests
• A culture of continuous learning, with a focus on innovation, creativity, and excellence

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and supportive work environment. We offer:

• A collaborative and inclusive culture, with a focus on teamwork, respect, and empathy
• A range of social and networking events, with opportunities to connect with colleagues and industry professionals
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all team members
• A range of wellness and employee recognition programs, with a focus on supporting the physical, emotional, and mental well-being of our team members

Compensation and Benefits

We offer a competitive compensation package, with a range of benefits and perks to support your well-being and quality of life. Our compensation package includes:

• A base pay of $14.50 per hour, with opportunities for performance and attendance-based incentives
• Enhanced rates of up to $16.00 per hour, contingent on weekly attendance and performance
• Spanish bilingual base pay of $15.50 per hour, with enhanced rates of up to $17.00 per hour
• A range of benefits, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)

Conclusion

If you're passionate about customer service, enjoy working in a fast-paced environment, and are committed to delivering exceptional results, we want to hear from you. At arenaflex, we're dedicated to making a positive impact on the lives of our customers, and we're looking for talented and dedicated individuals to join our team. Apply now to become a part of our dynamic and supportive team, and take the first step towards a rewarding and challenging career in customer service.