Experienced Healthcare Patient Customer Service Representative – Delivering Exceptional Support in Revenue Cycle Management at arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the realm of revenue cycle management, dedicated to providing reliable, customer-centric services that exceed expectations. With a strong foundation built on excellence and trust, we have established a corporate culture that fosters growth, innovation, and employee satisfaction. Since our inception in 2008, we have evolved from a medical billing company to a comprehensive, data-driven solution for laboratories, urgent care facilities, physicians, therapists, and other healthcare professionals. By leveraging decades of experience and investing in proprietary technology, we have achieved an exceptional client satisfaction record, managing over $1 billion in claims, with a remarkable 20,000+ payer enrollment track record across all 50 states, and an impressive 98 percent clean claim rate.

About the Role

We are seeking an experienced and skilled Healthcare Patient Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will play a vital role in delivering exceptional support to patients, addressing their concerns, and providing timely resolutions. This is a remote position, offering the flexibility to work from the comfort of your own home, with a standard Monday to Friday schedule and no weekend work required.

Primary Responsibilities

• Answer patient calls regarding Explanation of Benefits (EOB) and research balances, providing clear and concise explanations and solutions.
• Manage patient refunds, ensuring timely and accurate processing.
• Process patient payments, maintaining accurate records and ensuring compliance with relevant regulations.

Requirements and Qualifications

To be successful in this role, you will need to possess a minimum of one year of experience in medical billing and collections, with current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare. A thorough understanding of EOBs and the ability to effectively communicate with patients via phone and in writing are essential. You should consistently demonstrate extensive attention to detail, organization, and multi-tasking skills, with a strong focus on providing a positive customer service experience to clients, guests, and patients.

Essential Qualifications

• Minimum of one year of experience in medical billing and collections.
• Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare.
• Thorough understanding of EOBs and ability to effectively communicate with patients.
• Extensive attention to detail, organization, and multi-tasking skills.
• Ability to provide a positive customer service experience to clients, guests, and patients.
• Self-motivated, multitasking, and a team player.

Preferred Qualifications

• Experience working in a remote or virtual environment.
• Familiarity with proprietary technology and software used in revenue cycle management.
• Certifications or training in medical billing and collections.
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.

Skills and Competencies

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with patients, clients, and colleagues. You should be highly organized, with strong attention to detail and the ability to manage multiple tasks and priorities. A strong focus on customer service, with a patient-centric approach, is essential. You should be self-motivated, with a strong work ethic and a commitment to delivering exceptional results.

Career Growth and Learning Benefits

At arenaflex, we are committed to investing in our staff and providing opportunities for growth and development. As a Healthcare Patient Customer Service Representative, you will have access to training and development programs, designed to enhance your skills and knowledge in medical billing and collections. You will also have the opportunity to work with a talented and experienced team, with a strong focus on collaboration and knowledge sharing.

Work Environment and Company Culture

arenaflex is a positive and fun working environment, with a strong focus on employee satisfaction and well-being. We believe in putting the interests of our staff members first, recognizing that happy and engaged employees are essential to delivering exceptional results. Our company culture is built on values of excellence, trust, and innovation, with a strong commitment to making a positive impact in the healthcare industry.

Compensation, Perks, and Benefits

We offer a competitive wage and salary, with a range of benefits designed to support your well-being and career growth. These include:

• Competitive wage and salary.
• Paid time off (PTO).
• Health Insurance.
• Dental Insurance.
• Life Insurance.
• Employee recognition plan.

Conclusion

If you are a motivated and experienced Healthcare Patient Customer Service Representative, looking for a new challenge and opportunity to grow, we encourage you to apply for this exciting role at arenaflex. With our commitment to excellence, trust, and innovation, we offer a dynamic and supportive work environment, with a range of benefits and opportunities for career growth and development. Join our team and be part of a pioneering force in revenue cycle management, dedicated to delivering exceptional results and making a positive impact in the healthcare industry.