Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. As a key player in the technology industry, we are committed to fostering a culture of excellence, collaboration, and continuous learning. Our team is passionate about leveraging technology to make a positive impact, and we are seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to join our dynamic team.

Job Overview

We are looking for an experienced and tech-savvy individual to provide top-notch support to our customers using our mobile application. As a Service Desk Specialist/Live Chat Agent, you will be the primary point of contact for customers seeking assistance with our application, and you will play a critical role in ensuring that our customers have a seamless and positive experience. This is a remote opportunity, and you will be working from the comfort of your own home in Colorado, collaborating with our team to deliver exceptional results.

Key Responsibilities

• Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner
• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, using your technical expertise to identify and fix issues
• Install our software on supported devices, following defined procedures, processes, and methods to ensure seamless integration and functionality
• Employ Incident Management procedures to enter tickets into our tracking system, ensuring that all issues are properly documented and resolved
• Collaborate with our team to identify and implement process improvements, sharing your knowledge and expertise to enhance our customer support experience

Minimum Qualifications

To be successful in this role, you will need to have:

• One year of professional experience in an occupational field related to mobile application support, or an Associate's degree from an accredited institution in a field of study related to Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
• Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
• Strong technical skills, with experience in troubleshooting and resolving technical issues

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience with Jira, ITIL Certification, Agile and scrum methodology, and government work experience
• Familiarity with Apple and Google Play Store, as well as diagnostic tools and knowledge of a diverse range of mobile device makes and models
• Previous experience working in a remote environment, with the ability to work independently and collaboratively as part of a team

What We Offer

At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for growth and development. As a Service Desk Specialist/Live Chat Agent, you can expect:

• A competitive salary and benefits package, with opportunities for professional growth and advancement
• A dynamic and collaborative work environment, with a team of experienced and passionate professionals
• Access to cutting-edge technology and tools, with opportunities to develop your technical skills and expertise
• A flexible and remote work arrangement, with the ability to work from the comfort of your own home in Colorado

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Service Desk Specialist/Live Chat Agent, you will have opportunities to:

• Develop your technical skills and expertise, with access to training and professional development opportunities
• Take on new challenges and responsibilities, with opportunities for advancement and career growth
• Collaborate with our team to identify and implement process improvements, sharing your knowledge and expertise to enhance our customer support experience

Work Environment and Company Culture

At arenaflex, we are proud of our dynamic and inclusive work environment, where our employees are valued and respected. As a Service Desk Specialist/Live Chat Agent, you can expect:

• A collaborative and supportive team environment, with opportunities to build relationships and network with colleagues
• A flexible and remote work arrangement, with the ability to work from the comfort of your own home in Colorado
• Access to cutting-edge technology and tools, with opportunities to develop your technical skills and expertise

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive salary and benefits package, with opportunities for professional growth and advancement. As a Service Desk Specialist/Live Chat Agent, you can expect:

• A competitive salary, with opportunities for bonuses and incentives
• A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and paid time off
• Access to cutting-edge technology and tools, with opportunities to develop your technical skills and expertise

Conclusion

If you are a motivated and tech-savvy individual with a passion for customer support, we encourage you to apply for this exciting opportunity to join our team as a Service Desk Specialist/Live Chat Agent. With a competitive salary and benefits package, opportunities for growth and development, and a dynamic and inclusive work environment, this is an opportunity you won't want to miss. Apply today to join our team and take the first step in an exciting and rewarding career with arenaflex!