Experienced Customer Support Representative - Live Chat and Automotive Sales Lead Generation Specialist

Welcome to arenaflex: Where Customer Experience Meets Innovation

arenaflex, a leader in the automotive industry, is seeking a highly skilled and enthusiastic Customer Support Representative to join our dynamic team. As a Customer Support Representative - Chat, you will play a vital role in engaging with customers through online conversations, representing our esteemed automotive dealer clients with professionalism and finesse. Your primary objective will be to convert these conversations into valuable leads, ultimately driving revenue growth for our clients.

About Our Work Environment

At arenaflex, we pride ourselves on maintaining a relaxed yet professional atmosphere that fosters creativity, innovation, and fun. We are committed to hiring positive and energetic individuals who not only understand the significance of exceptional customer service but also thrive in a technology-driven environment. If you are passionate about delivering outstanding support and are comfortable working in a fast-paced setting, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a diverse range of customer inquiries via online chat, ensuring timely and accurate responses that meet or exceed customer expectations.
• Provide precise and up-to-date information about our products and services through online chat, addressing customer queries and concerns with professionalism and courtesy.
• Narrow down on appointment information to schedule appointments, ensuring a seamless experience for our customers and maximizing lead generation opportunities for our clients.
• Capture customer contact information for lead generation and client review, maintaining accurate records and ensuring data integrity.
• Summarize interactions based on customer needs for client review, providing valuable insights that inform business decisions and drive growth.
• Develop and maintain a comprehensive knowledge base of our evolving products and services, staying abreast of industry trends and technological advancements to deliver exceptional support and drive business success.

Essential Qualifications

To excel in this role, you should possess:

• Previous experience in retail customer service or the automotive industry, although not necessary, is highly preferred.
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems with ease.
• A strong ability to multitask, with gaming experience being helpful in this fast-paced environment.
• A positive and professional demeanor, with excellent written and verbal communication skills that enable effective communication with customers, colleagues, and clients.
• The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on delivering exceptional customer experiences and driving business growth.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in a live chat or online support environment, with a proven track record of delivering exceptional customer experiences and driving business growth.
• Familiarity with the automotive industry, including products, services, and trends, with the ability to apply this knowledge to drive business success.
• Strong technical skills, including proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and continuous learning. As a Customer Support Representative - Chat, you will have access to:

• Comprehensive training programs, including a 4-week training period, to ensure you have the skills and knowledge necessary to excel in your role.
• Ongoing coaching and mentoring, with regular feedback and performance evaluations to support your growth and development.
• Opportunities for career advancement, including promotions and lateral moves, to help you achieve your career goals and aspirations.

Work Environment and Company Culture

At arenaflex, we pride ourselves on maintaining a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our company culture is built on the following core values:

• A commitment to exceptional customer experiences, with a focus on delivering outstanding support and driving business growth.
• A passion for innovation and continuous improvement, with a focus on staying ahead of the curve and driving technological advancements.
• A dedication to employee growth and development, with a focus on providing opportunities for career advancement, professional development, and continuous learning.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• Medical, dental, vision, and life insurance, with company contributions to your HSA and a 6% match on 401(k).
• A work-life balance with paid time off, including vacation days, sick leave, and holidays.
• Access to our onsite dining facility, offering complimentary breakfast and lunch, as well as our fitness center and onsite medical center.
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Support Representative - Chat, you will play a vital role in driving business growth, delivering outstanding customer experiences, and contributing to the success of our esteemed automotive dealer clients. Apply now to take the first step in your career journey with arenaflex!