Experienced Customer Service Representative – Remote near El Paso, TX – Health Texas Project Support

Introduction to arenaflex

arenaflex is a leading provider of customer care and benefit enrollment services, dedicated to delivering exceptional support to our clients and their customers. As a trusted partner in the industry, we are committed to fostering a culture of excellence, diversity, and inclusion. Our team is passionate about making a positive impact, and we are excited to welcome talented individuals to join our mission. If you are a customer-focused and driven professional looking for a challenging and rewarding career opportunity, we invite you to explore our Customer Service Representative role.

Job Overview

We are currently seeking experienced Customer Service Representatives to join our team in supporting the Health Texas project. As a Customer Service Representative, you will play a vital role in providing top-notch customer care and benefit enrollment services via telephone, IVR, and web-based portals. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this position, and we offer a competitive compensation package, including quarterly bonuses based on performance.

Key Responsibilities

As a Customer Service Representative at arenaflex, your key responsibilities will include:

• Answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
• Tracking and documenting all inquiries using applicable systems.
• Completing associated tasks according to established guidelines.
• Meeting Quality Assurance (QA) and other key performance metrics.
• Facilitating the fulfillment of caller requests for materials via mail, email, or download.
• Transferring/referring consumers to appropriate entities according to established guidelines.
• Escalating calls or issues to the appropriate designated staff for resolution as needed.
• Facilitating translation services for non-English speaking callers according to procedures.
• Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED required, with 0-6 months of relevant professional experience, or an equivalent combination of education and experience.
• Customer Service experience preferred.
• To reside in the state of Texas, within 70 miles of El Paso.

Additional Requirements

In addition to the essential qualifications, you will need to meet the following requirements:

• Must be able to work onsite on Day 1 for equipment training.
• Must be able to complete classroom and on-the-job training with no time missed.
• Must be willing and able to work with a webcam on during training and other meetings as instructed by management.
• Must have a reliable, high-speed internet service with a minimum of 20 Mbps download speeds, and a traditional, wired high-speed connection such as cable or fiber.
• Must be able to connect your computer directly to your modem or router via an Ethernet cable, as Wi-Fi connections are not allowed.
• Must have a quiet and distraction-free workspace.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for professional development and career advancement.
• A recognition platform to acknowledge and appreciate outstanding employee contributions.
• Tuition reimbursement to invest in your ongoing education and development.
• Access to a range of wellness programs and resources tailored to your needs.

Work Environment and Company Culture

arenaflex is dedicated to fostering a positive and inclusive work environment, where our employees can thrive and grow. Our company culture is built on the values of:

• Diversity, equity, and inclusion.
• Respect and empathy for our customers and colleagues.
• A commitment to excellence and continuous improvement.
• A supportive and collaborative team environment.

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you will be eligible for a competitive compensation package, including:

• Quarterly bonuses based on performance.
• Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA.
• Life insurance benefits and discounts on auto, home, renter's, and pet insurance.
• A 401K retirement savings plan with company matching.
• Paid time off package, including PTO, holidays, and sick leave.
• Access to a range of employee perks and discounts.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we invite you to apply for our Customer Service Representative role. At arenaflex, we are committed to supporting the growth and development of our employees, and we offer a competitive compensation package, a positive and inclusive work environment, and opportunities for professional development and career advancement. Join our team today and start making a positive impact in the lives of our customers.