Sr. Facilities Manager - Retail

About the position Ready to lead with impact? Join CBRE as a Senior Facilities Manager, where you'll oversee a portfolio of retail sites for one of our leading technology clients in Charlotte, NC. This hybrid role combines strategic oversight with hands-on engagement—you'll regularly engage the client and visit retail locations weekly to ensure consistency in brand standards, efficient operations, safety, security and exceptional service. In this position, you'll deliver hospitality-driven customer service and operational excellence across multiple sites. Responsibilities include managing daily operations, proactive store support, maintenance and work order resolution, and compliance while fostering strong relationships with property managers and landlords. Your leadership will ensure seamless service delivery and a positive, productive environment for our client's teams. This is more than facilities management—it's an opportunity to shape workplace experience and drive performance across a dynamic portfolio. Responsibilities • Maintain superior customer service standards in all client interactions, ensuring responsiveness and professionalism. • Oversee execution of routine and non-routine work, ensuring warranty issues are addressed. • Lead and coordinate facility repairs and maintenance by partnering with technicians, vendors, and contractors to ensure timely and high-quality service. • Responsible for managing and overseeing operating and capital budgets to ensure effective allocation and compliance with financial objectives. • Prepare monthly, quarterly reviews and budgets aligning with market leaders to inform refresh and remodel strategies. • Provide support for new store openings and remodel projects to ensure timely and successful execution. • Foster strong client relationships through proactive communication and regular meetings to address and resolve facility-related concerns. • Collaborate with cross-functional teams - including real estate, design, innovation and security, to enhance site functionality and optimize material selection. • Participate in schematic design reviews for new stores to ensure preventative maintenance concerns are addressed early. • Work alongside project managers and vendors to provide guidance and oversight, while not directly managing projects. • Conduct facility inspections and ensure compliance with local, state, and federal regulations, maintaining high standards of quality assurance. • Identify opportunities for operational improvements, repairs, and upgrades, and implement solutions that enhance efficiency and performance of stores, using the client's CMMS (Service Channel). • Develop and enforce environmental health and safety procedures tailored to each facility's needs. • Build and maintain vendor relationships, oversee invoicing processes, and review and approve purchase orders for parts, services, and labor. • Apply broad business and technical knowledge to align facilities operations with departmental goals and cross-functional initiatives. • Serve as a mentor and role model, promoting CBRE's RISE values and influencing others through leadership and collaboration. • Solve complex technical and operational challenges with a strategic and solutions-oriented mindset. • Recognize and address the broader impact of decisions across the department, driving continuous improvement in methods, processes, and standards. • SOX control responsibilities may be part of this role, which are to be adhered to where possible. Requirements • Bachelor's degree preferred with 5-8 years of relevant experience; a combination of education and experience will be considered in lieu of a degree. • Demonstrated experience in facilities management, preferably for global leader in consumer technology. • Skilled in scheduling and partnering with various MEP and soft service vendors for commercial properties. • Experience with developing and adhering to preventative maintenance plans. • Valid driver's license required due to travel expectations. • Willing and able to travel to client sites across the portfolio. • Ability to effectively liaise and build relationships with multiple stakeholders, including clients, vendors, and internal teams. • Strong ability to communicate complex and sensitive information clearly and effectively, while setting expectations and resolving challenges. • Experience in hospitality-focused roles or workplace experience positions required. • Proven leadership skills with the ability to inspire teams and align operational goals across roles and functions. • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and other related applications. • Ability to learn and apply new technologies and equipment in a dynamic environment. • Excellent organizational skills and a proactive, curious mindset. • Solid understanding of financial and operational math, including percentages, fractions, and other calculations. • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. • On-site presence and requirements may vary based on the client's needs. Nice-to-haves • Facility Management certification (e.g., IFMA, BOMA) is preferred. Benefits • CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date. • We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities. • CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company. Apply tot his job Apply To this Job