Operations manager- TPA Oversight

# Job Opening: Operations Manager – TPA Oversight (Life & Annuity) • * Location: Remote (U.S.) • * Employment Type: Full-Time ## About the Role Farmers Life Insurance Company is seeking a highly skilled Operations Manager – TPA Oversight to lead and manage our third-party administration partners from a fully remote environment. This role ensures operational excellence, regulatory compliance, and seamless coordination between internal teams and external vendors responsible for policy administration. The ideal candidate has direct experience working with insurance TPAs, strong knowledge of life and annuity products, and is equipped with hands-on expertise in system testing, UAT, implementations, and process improvement. ## Key Responsibilities ### TPA Oversight & Relationship Management • Serve as the primary operational liaison between Farmers Life and our TPA(s). • Track and enforce SLA performance, quality metrics, turnaround times, and service levels. • Conduct recurring operational reviews, issue escalations, and performance audits. • Ensure TPA adherence to regulatory standards, product specs, and contractual obligations. ### Operational Execution & Process Improvement • Oversee daily policy administration activities including new business, inforce transactions, claims processing, agent support, and customer service. • Identify operational gaps and lead efficiency, automation, or process-improvement initiatives. • Coordinate cross-functional resolutions to maintain high service delivery standards. ### Systems Testing & Implementation • Lead or support UAT, system enhancements, platform implementations, and new product setups. • Validate functionality, calculations, data integrity, and workflow readiness during testing cycles. • Partner with actuarial, IT/system vendors, and TPA teams to ensure successful implementations. ### Product & Compliance Coordination • Work closely with compliance, actuarial, and product development to ensure TPA alignment with product filings and state regulatory requirements. • Support internal audits, data reviews, and state examinations. • Document operational procedures and ensure consistency across systems and processes. ## Qualifications ### Required • 3–7 years of insurance operations experience, preferably involving TPA oversight or policy administration. • Proven experience with system testing, UAT, and implementation projects. • Strong understanding of life and/or annuity products (MYGA, FIA, traditional life, etc.). • Exceptional communication and vendor-management skills. • Ability to work independently and proactively in a fully remote environment. ### Preferred • Experience with fixed annuities, reinsurance structures, or administration-system conversions. • Familiarity with policy admin platforms (e.g., Verisk FAST, FIS, Majesco, other TPAs). • Experience with regulatory reviews, operational audits, or process mapping. ## What We Offer • 100% remote role with flexible working environment. • Competitive salary and bonus structure. • Medical, dental, and vision benefits. • Opportunity to join a rapidly growing life insurance company with strong long-term outlook. • Collaborative culture with direct impact on company operations and policyholder experience. Apply tot his job Apply tot his job Apply To this Job