Administrative Assistant / Operations Coordinator (Remote)

Job Overview We are a growing OHIO-based home services company providing residential and commercial window cleaning and pressure washing. We are seeking a reliable, detail-oriented Administrative Assistant / Operations Coordinator to support daily operations, scheduling, customer communication, and sales support. This is a long-term remote position, not a short-term contract. The right candidate will help keep schedules full, customers informed, and internal operations organized as the business grows. MUST LIVE IN OHIO Responsibilities • Manage residential and commercial job scheduling, routing, confirmations, reschedules, and waitlists • Proactively monitor weather and adjust schedules and routes as needed • Handle inbound and outbound customer communication via phone, text, and email • Build, send, and follow up on residential quotes and assist with commercial quoting when needed • Support the sales team by entering jobs, coordinating schedules, tracking activity, and following up on unbooked or ghosted quotes • Manage commercial accounts, including recurring schedules, approvals, and start dates • Send invoices, process payments, track overdue accounts, and sync records with bookkeeping software • Request, monitor, and respond to customer reviews and flag service issues for follow-up • Execute marketing operations tasks such as email list management, campaign scheduling, and lead source tracking • Create and maintain neighborhood playbooks to support sales efforts and route efficiency • Communicate daily schedules and job notes with field crews and track availability or call-offs • Prepare weekly dashboards showing revenue, job counts (residential, commercial, pressure washing), hours worked, cancellations, and sales performance • Maintain internal checklists, onboarding documentation, dashboards, and standard operating procedures Required Qualifications • MUST LIVE IN OHIO • Strong written and spoken English (must be comfortable speaking with U.S.-based customers by phone) • Prior experience in an administrative, operations, or virtual assistant role • Excellent organization, time management, and attention to detail • Comfortable handling schedules, calendars, and frequent changes • Strong customer service and professional communication skills • Comfortable using CRMs, spreadsheets, and online tools • Reliable internet connection and ability to work independently • Ability to remain calm and organized in a fast-paced environment Preferred (Not Required) • Experience supporting sales teams or home service businesses • Experience with scheduling, dispatching, or route planning • Basic invoicing or bookkeeping experience • Experience working with U.S.-based companies Schedule & Compensation • Hours: 10–15 hours per week to start • Expected to increase to 15–25 hours per week as business volume grows • Schedule: Must have availability during U.S. Eastern Time business hours • Pay: Competitive hourly rate based on experience Why Work With Us • Stable, long-term remote role • Clear responsibilities and expectations • Opportunity to grow with the company • Direct communication with ownership • Your work directly impacts revenue and customer satisfaction How to Apply Please include the following in your application: • A brief introduction about your background • Your experience with administrative or operations support • Your availability (hours per week and time zone) • Confirmation that you are comfortable speaking with U.S.-based customers in English Pay: $15.00 - $20.00 per hour Expected hours: 25.0 – 36.0 per week Benefits: • Flexible schedule Experience: • Appointment scheduling: 1 year (Required) Work Location: Remote Apply tot his job Apply To this Job