**Experienced Full Stack Senior Customer Success Manager – Premium Beauty and Strategic Account Services**

At arenaflex, we're revolutionizing the way we connect with our customers and drive business growth. As a Premium Beauty Senior Customer Success Manager, you'll play a critical role in shaping the future of our Strategic Account Services (SAS) organization. If you're passionate about delivering exceptional customer experiences, driving business growth, and navigating ambiguity, we want to hear from you. **About arenaflex** arenaflex is a leading e-commerce company that's changing the way we shop and interact with brands. Our mission is to provide an unparalleled customer experience, and we're committed to innovation, inclusivity, and diversity. As a Senior Customer Success Manager, you'll be part of a dynamic team that's passionate about driving business growth and delivering exceptional results. **Key Responsibilities** As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving business growth for some of our most influential Sellers on the Amazon Store. Your key responsibilities will include: * **Business Growth** + Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations. + Present compelling value propositions using a strategic and consultative approach. + Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to drive customer success with Amazon. * **Seller Relationship Management** + Build effective working relationships with your Sellers, being a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. + Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. * **Program Process Excellence** + Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes. + Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. + Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products. **Essential Qualifications** * 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. * Bachelor's degree or equivalent. * Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. * Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. * Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. * Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. * Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. **Preferred Qualifications** * Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B. * Communication and presentation skills. * Effective territory/account management. * Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation. * Understanding of retail math and formulas for the purpose of making business decisions. * Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites. * Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. **What We Offer** * Competitive base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. * Full range of medical, financial, and/or other benefits. * Opportunity to work with a dynamic team that's passionate about driving business growth and delivering exceptional results. * Collaborative and inclusive work environment that values diversity and innovation. * Professional development opportunities to help you grow and succeed in your career. **How to Apply** If you're passionate about delivering exceptional customer experiences, driving business growth, and navigating ambiguity, we want to hear from you. Apply now to join our team as a Premium Beauty Senior Customer Success Manager and be part of shaping the future of arenaflex's Strategic Account Services organization. Apply Job! Apply for this job