Experienced Principal Communications Associate - Customer Channels Performance Solutions Communications Team for Strategic Omni-Channel Engagement and Content Development

Introduction to arenaflex

At arenaflex, we pride ourselves on supporting the individuals who make a difference in our customers' lives. Our team is dedicated to empowering a network of highly skilled agents who are the face of our customer service. These agents are the ones who confidently handle customer inquiries, providing timely and effective solutions. To ensure they have the best possible tools and information, we have a specialized team focused on communications, and we're looking for a talented Principal Communications Associate to join our Customer Channels Performance Solutions Communications Team.

About the Role

We recognize the critical role that timely and accurate information plays in influencing agent performance and, by extension, customer satisfaction. As a Principal Communications Associate, you will leverage your expertise in omni-channel communications to inform, influence, and engage our agents and front-line leaders. Your strategic approach to communication will be pivotal in driving performance and ensuring that our teams have the resources they need to excel.

Why Join arenaflex?

arenaflex values curiosity, collaboration, kindness, and impact. We're looking for individuals who are passionate about exceptional strategy, communication, and relationship-building practices. If you're driven by the desire to learn, grow, and make a significant impact, you'll find a home with us. Our culture is built on the principles of empathy, optimism, and positive change, making us a dynamic and fulfilling place to work.

Key Responsibilities

As a Principal Communications Associate, your responsibilities will include:

• Strategic Communications Creation: Developing and implementing strategic communications plans that utilize various channels to engage agents and leaders, meeting stakeholder needs on both large-scale initiatives and short-term issues.
• Subject Matter Expertise: Acting as a subject matter expert for communications initiatives, working with partners to understand performance support needs, and making recommendations for improvement.
• Strategic Insights: Monitoring key performance indicators to develop actionable insights, best practices, and campaign strategies.
• Storytelling: Utilizing your expertise in storytelling to convey comprehensive and compelling narratives through verbal and written communication.
• Experience Design: Partnering to develop tools and processes that meet the needs of our agents and business, enhancing overall performance and customer experience.
• Process Contribution: Contributing to the development of processes for agent messaging and communication materials, ensuring efficiency and effectiveness.
• Measurement and Analysis: Monitoring, tracking, and reporting on content performance, analyzing data to inform recommendations and plans for improvements.

Essential and Preferred Qualifications

To be successful in this role, you should have:

• Essential Qualifications:
  • High School Diploma, GED, or equivalent certification.
  • At least 3 years of experience in communications, marketing, or technical writing.
• Preferred Qualifications:
  • Bachelor's Degree or equivalent military experience.
  • At least 4 years of experience in communications, marketing, or technical writing.

Skills and Competencies

The ideal candidate will possess:

• Ability to manage multiple projects simultaneously.
• Excellent relationship-building and stakeholder management skills.
• Strong analytical and problem-solving abilities, with the capacity to gather and interpret quantitative and qualitative data.
• Adaptability and flexibility in a fast-paced environment.
• Excellent written, verbal, and visual communication skills, with strong technical and creative writing capabilities.
• Ability to work independently and as part of a team, with a high level of organizational skill and attention to detail.

Career Growth and Learning Benefits

At arenaflex, we're committed to the growth and development of our team members. As a Principal Communications Associate, you'll have the opportunity to learn about our customers, agents, leaders, business operations, and products. You'll also partner with various teams, including Product, Tech, Risk, Enterprise Learning, and line of business resources, to deliver high-quality results. Our culture encourages continuous learning, innovation, and professional development, ensuring that you stay challenged and engaged throughout your career.

Work Environment and Company Culture

arenaflex offers a unique and supportive work environment that values diversity, inclusion, and employee well-being. Our company culture is built on the principles of kindness, empathy, and positive change, making us a great place to work for individuals who share these values. As a remote worker, you'll be part of a distributed team that collaborates closely to achieve common goals, with the flexibility to work from the comfort of your own home.

Work from Home Requirements

To ensure the success of our remote workers, we require:

• A secure home office environment free from background noise and distractions.
• A reliable private internet connection (not supplied via cellular data or hotspot) with a minimum download speed of 5Mbps (10+ Mbps preferred).
• A private network that is password protected, with ownership or line of sight to every device on the network.
• Internet service provided by Cable or Fiber Internet Service Providers (ISP), with hotspots and satellite services prohibited.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $88,100 - $100,500 for this role, depending on location and experience. You'll also be eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Our comprehensive benefits package includes health, financial, and other benefits that support your total well-being, with eligibility varying based on full or part-time status, exempt or non-exempt status, and management level.

Conclusion

If you're a motivated and experienced communications professional looking for a challenging and rewarding role, we encourage you to apply for the Principal Communications Associate position at arenaflex. With your expertise in omni-channel communications and your passion for strategic engagement, you'll play a vital role in driving performance and customer satisfaction. Join our team and become part of a dynamic and inclusive work environment that values your contributions and supports your growth.