Customer Experience Representative, Priority Xfinity Communities
Comcast is seeking a Customer Experience Representative to provide end-to-end support for customers, ensuring a positive experience and upholding the company's service delivery strategy.
Requirements
• Accurately and confidently handle various types of customer inquiries
• Establish and build rapport with customers, promoting effective relationships and upholding customer experience
• Actively put customer needs and wants at the center of all interactions
• Communicate in a warm and friendly manner through verbal and written means
• Troubleshoot and resolve technical problems and other general account inquiries in a single customer interaction
• Follow established troubleshooting procedures and produce work order according to established business rules
• Build a consultative relationship with customers to create understanding and resolve all issues
• Set clear expectations by providing accurate information and transparent communication
• Illustrate competencies of a technology enthusiast and use multiple tools and systems with ease
Benefits
• Base Pay: $16.00
• Commission under the terms of an applicable plan
• Bonus
• Best-in-class Benefits
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