Salesforce Administrator (Hybrid - NY)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking an enthusiastic Salesforce Administrator to join our team. This role’s primary responsibility is to support delivery and adoption of key features for Salesforce.com at Broadridge. This role will work with the Platform Owner, Lead Solutions Architect, and Support Lead to document, test, and roll-out new features. Responsibilities include engagement with business users, troubleshooting issues, platform improvements, training, and driving adoption. We are seeking candidates who are looking to join a fast-growing CRM program and are seeking to take ownership of various aspects of the Salesforce platform. Our team’s goal is to create scalable and innovative solutions, deliver best-in-class technology, and enable intuitive apps for business users. Success in this role will be based on your ability to channel your observations from working sessions or self-driven analysis into actionable tasks. Candidate should possess a combination of strong business acumen and technical skill and have strong oral and written communication skills. Key Role Responsibilities Support training and onboarding of business users to the system, drive adoption on existing apps and features Manage case queue and daily support of users, troubleshoot errors, login access & support. Develop a deep understanding of the value proposition of Salesforce.com in context of business needs and relay consistent messaging to business audiences to encourage and reinforce best practices Configure Salesforce according to approved solutions including but not limited to, Page Layouts, Lightning Pages, Profiles, Permission Sets, Roles, Quick Actions, Fields, Feature Settings, Lightning Apps, Reports, Dashboards, Custom Permissions, Custom Metadata Tables, Custom Objects, Groups, Queues, Record Types Conduct analysis and evaluation of materials and artifacts provided by the business Capture comprehensive meeting notes; author requirements based on workshops and conversations with stakeholders, business users; author and track user stories Author and maintain clear, complete, and well versioned documentation under guidance from senior architect and project leads Groom and prioritize backlog based on business requests and/or recurring observed issues Research Salesforce features, manage platform readiness for new SFDC releases Maintain Project Tracking tools to ensure real-time visibility into progress of project tasks and overall workstreams Maintain Configuration Workbooks and execute system audits and spot-checks Create and maintain user-facing documentation for training admins and business user Additional responsibilities and areas of coverage include: Tracking user issues to inform new features and business user engagement opportunities Research and document current state functionality Host live new feature demos and Q&As Author and distribute release notes and feature announcements Maintain training-resources for business users Maintain training-resources for admins, including but not limited to administrative policies and frameworks, internal training documentation Execute QA testing for new features and platform changes Support Bulk Data Updates, recurring and one-off Experience/Qualifications Salesforce.com Certification, preferably Platform App Builder and Salesforce Administrator, required Ability to contribute and support projects through the full lifecycle from inception through delivery and post-launch adoption Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred SOQL, Talend, HTML, Apex, JavaScript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus Experience with implementations supporting a SaaS/subscription-based business preferred Compensation Range: The salary range for this position is between $70,000 - $80,000. Bonus Eligibility: Bonus Eligible Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is April 1, 2026 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com. Broadridge Financial Solutions, Inc. (NYSE: BR), is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program. Apply tot his job Apply To this Job