Experienced Customer Service Representative – Sales and Customer Acquisition Specialist (Hybrid Role)

Welcome to arenaflex: Redefining Customer Experience

arenaflex, a global leader in communications and technology, is seeking a highly skilled and motivated Customer Service Representative – Sales to join our dynamic team. As a hybrid role, you will work from our state-of-the-art facility in Lafayette, LA, 3-4 days a week and remotely from the comfort of your own home 1-2 days a week. This unique opportunity allows you to balance your work and personal life while being part of a team that is revolutionizing the customer service experience.

Job Overview

In this exciting role, you will be the voice of arenaflex, creating meaningful connections with customers and introducing them to the latest technology, services, and offers. As a Premier Service Consultant, you will drive sales growth, resolve customer issues, and foster loyalty. Your daily interactions will be an opportunity to make a positive impact on our customers' lives, and we are looking for someone who is passionate about delivering exceptional customer experiences.

Pay Transparency and Rewards

At arenaflex, we believe in transparency and rewarding our employees for their hard work. Our Premier Service Consultants earn a competitive hourly rate of $17.11 - $18.31 and have the opportunity to earn up to $3000 in monthly commissions. In addition to our competitive compensation package, you will also enjoy a range of amazing benefits, including employee discounts, tuition reimbursement, paid time off, and extensive employee wellness programs.

Key Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment, resolving issues related to service, billing, payments, and collections.
• Explain bills and product features clearly, troubleshooting basic problems and seeking higher support when needed.
• Build customer confidence and loyalty by resolving issues and supporting various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, which may include nights and weekends, and participate in paid training to enhance your skills and knowledge.

What We Are Looking For

To be successful in this role, you will need to possess the following qualities:

• Unwavering Customer Focus: A passion for delivering exceptional customer experiences and a commitment to resolving issues in a timely and professional manner.
• Strong Work Ethic: A self-motivated and disciplined approach to work, with a focus on achieving sales goals and delivering results.
• Adaptability: The ability to work in a fast-paced environment, adapt to changing situations, and prioritize tasks effectively.
• Problem-Solving Skills: A logical and analytical approach to resolving customer issues, with a focus on finding solutions and escalating complex problems when necessary.
• Attention to Details: A meticulous approach to work, with a focus on accuracy and attention to detail in all interactions and transactions.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative – Sales, you will have access to training on the latest technology, devices, and products, as well as opportunities to round out your experience and develop new skills. Our career possibilities are limitless, and we encourage our employees to take ownership of their careers and strive for excellence.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, where diversity and individuality are valued and respected. Our company culture is built on a foundation of integrity, transparency, and accountability, and we are committed to creating a positive and supportive work environment that allows our employees to thrive. As a member of our team, you will be part of a collaborative and dynamic community that is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.

Compensation, Perks, and Benefits

In addition to our competitive compensation package, arenaflex offers a range of amazing perks and benefits, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone services.
• Tuition reimbursement program to support your ongoing education and development.
• Paid time off and holidays, including 1 week of paid time off after 6 months and 2 weeks after the first year.
• Medical, dental, and vision coverage to support your health and wellbeing.
• 401(k) plan to help you plan for your future.
• Additional sick leave beyond what state and local law require.
• Adoption reimbursement and disability benefits (short term and long term).
• Life and accidental death insurance, as well as supplemental benefit programs.
• Employee Assistance Programs (EAP) and extensive employee wellness programs.

Work-From-Home Requirements

To work from home effectively, you will need to have:

• Verified internet service (secure, reliable, and dedicated high-speed internet is required to support business needs).
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• A workspace that meets arenaflex's WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy).
• Availability, accessibility, and accountability to work during established work schedules and shifts.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative – Sales at arenaflex, you will be part of a dynamic team that is revolutionizing the customer service experience. Don't miss out on this chance to take your career to the next level and make a positive impact on our customers' lives. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.