Experienced Customer Service Representative – Remote Member Services Expert for arenaflex

Introduction to arenaflex

Imagine being part of a dynamic team that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to helping our employees grow, learn, and thrive in their careers. As a member of our team, you will have the opportunity to travel the world, develop your skills, and become the best version of yourself. Our company culture values flexibility, adaptability, and a passion for delivering exceptional customer service. If you are ready to embark on a new journey and take your career to the next level, we invite you to join our team at arenaflex.

Why You Will Love This Job

This role is an integral part of our Payments and Digital Strategy team at arenaflex Credit Union. As a Member Services Representative, you will be responsible for a variety of tasks related to check processing, item processing, direct bills, and fund transfers. You will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional service to our members. If you are passionate about delivering outstanding customer service and are looking for a challenging and rewarding role, this could be the perfect opportunity for you.

Key Responsibilities

• Complete data entry and balancing tasks with accuracy and attention to detail
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned and follow up with members as needed
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing tasks
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with vendors to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws and regulations

Essential and Preferred Qualifications

To be successful in this role, you will need to have a high school diploma or GED and intermediate Excel and Word skills. Previous customer/member service experience and previous banking or Credit Union experience are preferred. You should also be skilled in Microsoft Office software, including Word, Excel, Access, and PowerPoint. Additionally, you should have excellent customer service skills, the ability to work in a fast-paced environment, and the ability to prioritize work and meet deadlines.

Skills and Competencies

• Excellent customer service skills and the ability to work with members in a professional and courteous manner
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong attention to detail and ability to maintain accuracy and quality in work
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a variety of training and development programs, including on-the-job training, mentorship programs, and opportunities for advancement. As a Member Services Representative, you will have the opportunity to learn and develop new skills, take on new challenges, and advance in your career. We also offer a competitive salary and benefits package, including travel perks, health benefits, wellness programs, and a 401(k) program.

Work Environment and Company Culture

At arenaflex, we value diversity and inclusion and are committed to creating a work environment that is welcoming and inclusive to all employees. We have a dynamic and supportive team culture that encourages collaboration, creativity, and innovation. Our employees are passionate about delivering exceptional customer service and are dedicated to making a positive impact in their communities. We offer a variety of employee benefits and programs, including flexible work arrangements, employee recognition programs, and community involvement opportunities.

Compensation, Perks, and Benefits

We offer a competitive salary range of $22-35 per hour, depending on experience. Our benefits package includes travel perks, health benefits, wellness programs, and a 401(k) program. We also offer a variety of other benefits, including employee recognition programs, community involvement opportunities, and flexible work arrangements.

Conclusion

If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we invite you to apply for this opportunity at arenaflex. As a Member Services Representative, you will have the opportunity to work with a talented team of professionals, develop new skills, and advance in your career. We offer a competitive salary and benefits package, a dynamic and supportive team culture, and opportunities for growth and development. Apply today to join our team and take your career to the next level!