Experienced Customer Service Representative for Labor Union Benefits Administration – Remote Work Opportunity in California

Welcome to arenaflex

arenaflex is a rapidly growing company that specializes in providing benefits for labor unions, credit unions, and associations. With a strong presence in southern California, we have established direct relationships with over 20,000 union associations, serving members from various professions, including police departments, firefighters, teachers, postal workers, and other labor unions. Our mission is to deliver exceptional service and support to our clients, and we are now seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

About the Role

The Customer Service Representative will play a vital role in educating union members about the benefits available to them through their affiliation. This is a unique opportunity to work with a diverse range of clients, providing personalized support and guidance on benefits that can make a significant difference in their lives. As a benefits coordinator, you will be responsible for responding to member inquiries, providing information on available benefits, and assisting with the opt-in process for additional benefits. With no cold calling required, you will focus on building strong relationships with our union partners and delivering exceptional customer service.

Key Responsibilities:

• Respond to member inquiries via phone, email, or other communication channels, providing accurate and timely information on available benefits
• Educate members on the benefits of their union affiliation, including health insurance, life insurance, and other perks
• Assist members with the opt-in process for additional benefits, ensuring a seamless and hassle-free experience
• Build and maintain strong relationships with union partners, ensuring effective communication and collaboration
• Stay up-to-date with industry developments and changes in benefits administration, applying this knowledge to improve service delivery
• Collaborate with internal teams to resolve member complaints and concerns, ensuring prompt and satisfactory resolutions

Requirements and Qualifications

To be considered for this exciting opportunity, you should possess the following essential qualifications:

• Self-motivation and a proven track record of leadership abilities
• A customer service attitude, with a strong focus on delivering exceptional support and guidance
• Integrity, professionalism, and a commitment to upholding the highest standards of service
• A desire for professional development and growth, with a willingness to learn and adapt to new situations
• Exceptional people skills, with the ability to communicate effectively with diverse audiences
• Flexible hours, with the ability to work remotely from California
• Fluency in English, with bilingual skills in any language being a plus (but not required)

Preferred Qualifications:

• Previous experience in customer service, benefits administration, or a related field
• Knowledge of labor unions, credit unions, or associations, with an understanding of the benefits and services they provide
• Strong analytical and problem-solving skills, with the ability to resolve complex issues and complaints
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders

What We Offer

At arenaflex, we are committed to providing our employees with a genuine career opportunity, complete with training and mentorship, growth opportunities, and financial success. As a Customer Service Representative, you can expect:

• Comprehensive training and support to ensure your success in the role
• Opportunities for professional development and growth, with a clear career path and collectively bargained progressions
• Financial success, with a competitive salary and benefits package, including health insurance reimbursement and life insurance at no cost
• A union benefits package, including free college classes, student debt reduction programs, scholarship access, and more
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service

Benefits and Perks:

• Health insurance reimbursement for all staff (upon qualification)
• Life insurance at no cost
• Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
• UNION BENEFITS - Our staff also belong to a union, which includes benefits such as:
• Free college classes for all members
• Student Debt Reduction Program
• Scholarship access for members and their children
• Union provides life insurance (in addition to our company) for all members
• Roadside assistance for all members
• Identity Theft Protection for all members

Join Our Team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and supportive team that is dedicated to making a difference in the lives of our clients. With a commitment to professional development and growth, we offer a genuine career opportunity that will challenge and reward you. Apply now to take the first step towards a fulfilling and successful career with arenaflex.

How to Apply:

To apply for this role, please click on the link below to register as a candidate and submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success.