Temporary Remote Catastrophe (CAT) Customer Service Representative – Delivering Empathetic Support and Exceptional Service in Times of Need at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1,000 companies. With a strong commitment to excellence, we have been recognized as a Great Place to Work not once, but twice. Our team is dedicated to providing top-notch support to our clients and their customers, and we are now seeking highly motivated and production-driven individuals to join our team as Temporary Remote Catastrophe (CAT) Customer Service Representatives.

Job Overview

As a CAT Customer Service Representative at arenaflex, you will play a vital role in our catastrophe relief efforts, providing empathetic support and exceptional service to customers in need. This temporary, remote position offers flexible scheduling, with hours of operation from Sunday to Saturday, 8:00 AM - 8:00 PM CST. You will have the opportunity to choose from available shifts that fit your schedule, with preferred hours of availability from Monday to Sunday, 8:00 AM - 5:00 PM CST.

Key Responsibilities

• Apply the latest customer service techniques and learn our account management systems to improve the customer experience during difficult times.
• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
• Offer empathy and support to customers during the claim process, ensuring a compassionate and understanding approach.
• Collect and document all claim details provided by the customer into the claim accurately, maintaining attention to detail and organizational skills.
• Identify and resolve customer issues by adhering to client-specific handling instructions, utilizing problem-solving skills and critical thinking.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, maintaining a high level of productivity and quality.

Essential Qualifications

To be successful in this role, you must possess the following essential qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Preferred Qualifications

While not required, the following preferred qualifications will make you a stronger candidate:

• Prior experience in customer service or a related field
• Familiarity with call center software and technology
• Experience working in a remote or virtual environment
• Strong technical skills and ability to learn new systems quickly

Skills and Competencies

To excel in this role, you must possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment and adapt to changing situations
• High level of empathy and understanding for customers in need
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Temporary Remote CAT Customer Service Representative, you will have the opportunity to:

• Develop your customer service skills and knowledge
• Learn our account management systems and technology
• Work with a talented and dedicated team of professionals
• Enhance your problem-solving and critical thinking skills
• Potentially transition into a permanent role or other opportunities within the company

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values its employees and their contributions. As a remote employee, you will be part of a virtual team that is committed to delivering exceptional service and support to our clients and their customers. Our company culture is built on the principles of:

• Respect and empathy for our customers and employees
• A commitment to excellence and quality in everything we do
• A supportive and inclusive work environment that values diversity and individuality
• A focus on growth and development, both personally and professionally

Compensation, Perks, and Benefits

As a Temporary Remote CAT Customer Service Representative at arenaflex, you can expect:

• Competitive hourly pay of $15 per hour
• Flexible scheduling and the ability to work from home
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Potential for rehire during high volume timeframes, including end of April - May (Hail Claims), July - October (Hurricane Claims), and Christmas - New Year (high call volume Claims)

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for the Temporary Remote CAT Customer Service Representative role at arenaflex. With our commitment to excellence, growth, and development, you will have the opportunity to make a real difference in the lives of our customers and advance your career in a dynamic and supportive environment. Apply today and join our team of dedicated professionals!