**Experienced Bilingual Healthcare Customer Service Representative – Spanish – 100% Remote Texas**

Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Do you have impressive communication skills, empathy, and a willingness to help others? Are you passionate about providing a positive experience for every customer? If so, we want you to join our team at arenaflex! As a Bilingual Healthcare Customer Service Representative, you will be the face of arenaflex, supporting inbound calls from US-based members and providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks. **About arenaflex** arenaflex is a leading provider of customer care services, partnering with top companies around the world to deliver exceptional customer experiences. Our global network of contact centers serves top-tier clients across multiple industry verticals, leveraging world-class voice, chat, email, and social technologies. With over 11,000 employees, arenaflex is committed to improving the customer experience through our vast expertise in customer care management. **Responsibilities** As a Bilingual Healthcare Customer Service Representative, your key responsibilities will include: * Answering inbound calls in both English and Spanish from US customers and addressing questions and concerns regarding their healthcare benefits. * Actively listening to customers to understand their concerns and building a rapport that will make them feel heard and cared for. * Providing essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. * Guiding callers through troubleshooting, navigating self-service options, using company sites, and/or using products or services. * Utilizing client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping the customer engaged. * Following instructions provided through documented processes and procedures to ensure all compliance is met for government audits. * Empathizing and resolving concerns to simplify the customer's healthcare experience. * Navigating through multiple computer applications with speed and accuracy. * Adapting to learn new call types when business needs change and flexing support in those areas. **Work at Home Requirements** To ensure a seamless and productive work experience, we require: * High-speed internet with at least 50 Mbps download speed and 10 Mbps upload speed (no satellite, Wi-Fi, or cellular/wireless carrier internet services). * A hard-wired internet connection via an Ethernet cable to a modem/router that you own and are responsible for. * A dedicated, quiet, and secured workspace with no distractions. * A USB wired headset with a noise-canceling microphone. **Additional Requirements** To be successful in this role, you must: * Be at least 18 years old and have a high school diploma or its equivalent. * Be fluent in both English and Spanish. * Have a minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service). * Have Medicare and/or Medicaid experience, which would be a plus. * Possess exceptional customer service, active listening, and verbal and written communication skills. * Have high computer proficiency and navigation of multiple applications. * Be willing to work any shift between 10:00 am and 1:00 am, 7 days a week, Eastern Standard Time, plus holidays and weekends. * Have a professional, positive attitude, and courteous telephone etiquette. * Have a customer-focused personality and a desire to help people. **Benefits and Perks** As a Bilingual Healthcare Customer Service Representative at arenaflex, you will enjoy: * A competitive hourly rate of $17 per hour, plus overtime during peak needs. * Access to up to 50% of your pay immediately after your shift. * Health insurance (medical, dental, vision) and other benefits. * Pet insurance. * Paid, virtual training. * A remote work environment. * Opportunities for professional development. **Career Growth Opportunities** arenaflex is committed to the growth and development of our employees. With six months of service in your current position, you will be eligible to apply for a new position for which you are qualified based on requisite skills, education, experience, and current job performance. We also offer opportunities for professional development and training to help you advance in your career. **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees. Our company culture is built on the principles of teamwork, innovation, and customer-centricity. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. **How to Apply** If you are passionate about providing exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to submit your application. Apply Job! We look forward to hearing from you and exploring how you can contribute to our team at arenaflex! Apply for this job