**Experienced Customer Service Representative – Work from Home Opportunity – San Antonio, TX**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a Fortune 4 company, as an Experienced Customer Service Representative. In this role, you will have the opportunity to work from home, providing top-notch support to our millions of plan members while enjoying a flexible schedule and a comprehensive benefits package. **About arenaflex** At arenaflex, we are committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make health care more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise. **Key Responsibilities** * Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Take inbound calls and provide top-notch support to our millions of plan members * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill you to assist with client and member inquiries as business needs arise * Offer solutions to help simplify our members' health care experience * Learn more about health care and expand your own experiences, opening doors to additional opportunities within arenaflex **Work from Home Opportunity** We offer a flexible work schedule, allowing you to balance priorities in and outside of work. To be eligible for our Work from Home program, you must meet the following criteria: * Maintain your own internet with approved speed requirements * Have a secure workspace free from distractions * Successfully complete the training program * Adhere to HIPAA and governmental compliance **Training and Development** We have a comprehensive training program to ensure your success on the team. This includes onsite training of a minimum of 6 weeks, which includes hands-on learning, self-paced modules, and leadership engagement from day 1. Training location can vary by individual experience with onsite and WFH positions. **Schedule Options** We offer full-time schedules ranging from 30-40 hours per week, with days off and hours may vary based on business needs. As we staff our business in a strategic and dynamic way, it will require us to adjust scheduled working hours to meet the variability of call volume. **Benefits and Perks** * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Tuition reimbursement and education assistance * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies * Employee Stock Purchase Plan and 401(k) retirement savings plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, free development courses, and a CVS store discount * Discount programs with participating partners **Required Qualifications** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of health care experience **Education** High School Diploma or equivalent experience preferred **Pay Range** The typical pay range for this role is: $17.00 - $28.45 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position. Don't miss this opportunity to join arenaflex and start your career as an Experienced Customer Service Representative. Apply now and take the first step towards a rewarding and challenging role that will allow you to grow and develop your skills in a dynamic and supportive environment. Apply Job! Apply for this job