**Experienced Disability Access Service Video Chat Specialist – Full-Time Opportunity at arenaflex**

Are you passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? Look no further! arenaflex is seeking a highly skilled and empathetic Disability Access Service Video Chat Specialist to join our team in Tampa, Florida. As a Sales and Solutions (S&S) Video Chat Specialist, you will play a vital role in assisting Guests with disabilities in registering for the Disability Access Service, providing support for their accessibility needs, and ensuring an outstanding experience. You will be the face of arenaflex, representing our brand and values while delivering exceptional Guest Service. **About arenaflex** arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. Our mission is to create unparalleled Guest experiences that inspire wonder, joy, and magic. We are committed to diversity, equity, and inclusion, and we strive to create a workplace culture that is welcoming, inclusive, and empowering for all employees. **Job Summary** As a Disability Access Service Video Chat Specialist, you will be responsible for: * Providing exceptional Guest Service to Guests with disabilities, assisting them in registering for the Disability Access Service and supporting their accessibility needs * Utilizing your technical skills and computer proficiency to navigate various systems and applications, including Microsoft Office Tools and Guest Service Suite * Handling confidential information and providing conflict resolution through a balance of integrity and partner resourcing * Demonstrating strong problem-solving and decision-making skills to resolve Guest issues and concerns * Collaborating with other teams to ensure seamless Guest experiences and resolving any issues that may arise **Key Responsibilities** * Assist Guests with disabilities in registering for the Disability Access Service and supporting their accessibility needs * Provide technical support to Guests with their digital experience through the website and in the My Disney Experience application * Participate in paid training classes and performance assessments to ensure proficiency in planning bookings and providing exceptional Guest Service * Collaborate with other teams to ensure seamless Guest experiences and resolving any issues that may arise * Demonstrate a strong understanding of Disney property, products, and services, and utilize this knowledge to provide personalized Guest Service **Essential Qualifications** * 1+ year of Sales and Service experience in a customer service or contact center environment * Strong technical skills and computer proficiency, with the ability to learn and work with various systems and applications * Excellent written, verbal, and interpersonal communication skills * Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing * Strong problem-solving and decision-making skills to resolve Guest issues and concerns * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines **Preferred Qualifications** * Experience working with Guests with disabilities and providing accessibility support * Knowledge of Disney property, products, and services * Experience with Microsoft Office Tools and Guest Service Suite * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with other teams to ensure seamless Guest experiences **Skills and Competencies** * Excellent communication and interpersonal skills * Strong technical skills and computer proficiency * Ability to learn and adapt to new systems and applications * Strong problem-solving and decision-making skills * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with other teams to ensure seamless Guest experiences **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to ensure that you have the skills and knowledge needed to succeed in this role * Opportunities for career growth and advancement within the company * Access to ongoing training and development programs to enhance your skills and knowledge * Collaborative and dynamic work environment that encourages innovation and creativity **Work Environment and Company Culture** * arenaflex is committed to creating a workplace culture that is welcoming, inclusive, and empowering for all employees * Our company values diversity, equity, and inclusion, and we strive to create a workplace environment that reflects these values * Opportunities to work with a talented and diverse team of professionals who are passionate about delivering exceptional Guest Service * Collaborative and dynamic work environment that encourages innovation and creativity **Compensation, Perks, and Benefits** * Starting pay rate of $18.90/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and advancement within the company * Access to ongoing training and development programs to enhance your skills and knowledge **How to Apply** If you are a motivated and empathetic individual who is passionate about delivering exceptional Guest Service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email Candidate.Accommodations@arenaflex.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. **Applicant Information** The Walt arenaflex Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. arenaflex champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world. Apply for this job