**Experienced Full Stack Learning Specialist (Japanese), arenaflex Business Customer Service**

**Join arenaflex, a global leader in customer-centric innovation, and take your career to new heights as a Senior Learning Specialist (Japanese).** **About arenaflex** arenaflex is a customer-obsessed company that thrives on innovation and excellence. Our mission is to be the most customer-centric company on earth, and we're committed to delivering exceptional experiences to our customers. As a Senior Learning Specialist (Japanese), you'll play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. Your expertise will indirectly enhance employee performance, aligning with our core values to meet our organizational goals. **Job Scope** As a Senior Learning Specialist (Japanese), you'll be responsible for: * Being an expert communicator (written and verbal) in Japanese (JLPT N1) and English * Delivering Amazon orientation and new hire training to all job levels (virtually or in person, as the business requires) * Meeting/exceeding performance expectations with regards to new hire training (e.g., Training Yield, customer experience, and AHT performance) * Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals * Proactively analyzing performance data to identify gaps, proposing, and delivering training interventions to meet/exceed improvement goals * Gathering training needs (via performance data analysis, voice of business, and voice of associates sessions), designing, and delivering training interventions to address these needs * Maintaining and reporting data (e.g., trainee attendance, performance, and analysis) timely and accurately * Participating in call listening sessions and quality calibrations to stay up-to-date with updates and developments * Taking customer contacts every month to stay informed about the latest process updates and changes * Leading and/or being a team member on improvement projects aimed at enhancing business performance **Key Responsibilities** * Coordinate training sessions based on site needs * Conduct daily sessions with trainees * Track and provide weekly debriefs and reporting to the ABCS Leadership Team * Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity * Contribute to additional training projects as required * Understand workflow and daily production goals * Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve * Maintain a positive attitude and presence on the floor * Facilitate and present to groups of up to 30 people in a class * Act as an effective people manager during mentored production periods during training * Experience in Customer Service or customer service-related work experience * Training experience specific to a contact center environment * Bachelor's degree or significant college coursework in communication, education, or a related field * Experience working with Learning Management Systems (LMS) **Requirements** * 2+ years of experience in training delivery roles or similar experience * Flexible to work within a 24/7 x 365 days global team across a variety of time zones * Good communication skills for the purpose of knowledge transfer and skill development * Good coordination and organization skills * Extensive expertise in cultural and soft skills relevant to a contact center environment * Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint) * JLPT N1 certification in Japanese language * Expertise in English language **Why Join arenaflex?** * **Inclusive Culture**: arenaflex is committed to a diverse and inclusive workplace, where everyone has the opportunity to thrive. * **Career Growth Opportunities**: arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and leadership roles. * **Competitive Compensation**: arenaflex offers a competitive compensation package, including base pay, equity, sign-on payments, and other forms of compensation. * **Total Compensation**: arenaflex is a total compensation company, offering a full range of medical, financial, and other benefits. * **Remote Work Options**: arenaflex offers remote work options, allowing you to work from anywhere and maintain a healthy work-life balance. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong background in training and development, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. Apply Now! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive. **Accommodations** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information. **Los Angeles County Applicants** Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **San Francisco Fair Chance Ordinance** Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Compensation** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, offering a full range of medical, financial, and other benefits. For more information, please visit our employee benefits page. Apply for this job