**Experienced Full Stack Customer Success Manager – Strategic Account Services**

**Join arenaflex in shaping the future of our Premium Beauty program and drive business growth for our most influential Sellers on the Amazon Store.** At arenaflex, we're committed to delivering an optimal level of service through strategic insights and relentlessly high operational standards. As a Premium Beauty Senior Customer Success Manager, you'll be the driving force behind our Sellers' success, ensuring they achieve their business goals and thrive on our platform. **About arenaflex** arenaflex is a leading e-commerce company that's revolutionizing the way people shop and interact with our platform. With a focus on innovation, customer satisfaction, and growth, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional experiences for our Sellers and customers alike, and we're looking for talented individuals like you to join our journey. **Key Responsibilities** As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving Seller business growth by providing customized insights and recommendations, educating them on relevant tools, products, and services, and delivering a positive experience with our program. Your key responsibilities will include: * **Business Growth** + Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term opportunities for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations. + Present compelling value propositions using a strategic and consultative approach. * **Seller Relationship Management** + Build effective working relationships with your Sellers, being a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. * **Program Process Excellence** + Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. + Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products. **Essential Qualifications** * 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. * Bachelor's degree or equivalent. * Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. * Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through. * Ability to digest and manipulate large data sets using pivot tables, lookups, and compound formulas. * Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions. * Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. **Preferred Qualifications** * Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B. * Communication and presentation skills. * Effective territory/account management. * Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation. * Understanding of retail math and formulas for the purpose of making business decisions. * Experience using analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites. * Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Premium Beauty Senior Customer Success Manager, you'll have access to: * Opportunities for professional growth and development, including training and mentorship programs. * A collaborative and dynamic work environment that encourages innovation and creativity. * A comprehensive benefits package, including medical, financial, and other benefits. * A competitive salary and bonus structure, with opportunities for equity and sign-on payments. **Work Environment and Company Culture** arenaflex is a fast-paced and dynamic company that's passionate about delivering exceptional experiences for our Sellers and customers. Our team is collaborative, innovative, and customer-focused, and we're committed to creating a work environment that's inclusive, diverse, and supportive. **Compensation and Perks** arenaflex offers a competitive salary and bonus structure, with opportunities for equity and sign-on payments. Our compensation reflects the cost of labor across several US geographic markets, and we offer a comprehensive benefits package, including medical, financial, and other benefits. **How to Apply** If you're a motivated and results-driven individual who's passionate about delivering exceptional experiences for our Sellers and customers, we'd love to hear from you. Please apply via our internal or external career site, and join our team in shaping the future of our Premium Beauty program. Apply Job! Apply for this job