**Experienced Full Stack Customer Service Representative – Remote Call Center**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive the highest level of quality service, support, and solutions to their needs. If you're passionate about delivering outstanding customer service, have a strong work ethic, and thrive in a fast-paced, dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leader in the environmental services industry, providing customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping us deliver on our vision to partner with customers to create a more sustainable world. With a strong focus on innovation, sustainability, and customer satisfaction, we're proud to have been recognized as one of the most sustainable companies in the world. Our 41,000 team members share our values of being Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered, and we're committed to creating a culture where every voice counts. **Job Summary** As a Customer Service Representative, you'll work under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver exceptional customer service to our customers. You'll receive and respond to customer calls, inquiries, requests, and complaints, which may require research and investigation to reach resolution. You'll also be responsible for delivering superior customer service in a prompt, respectful, and courteous manner to ensure customer concerns are resolved. **Key Responsibilities** * Successfully completes training to become knowledgeable about the waste services industry and arenaflex's processes, services, and policies. * Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner. * Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues. * Returns all internal and external calls, emails, and faxes in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner. * Receives and reviews individual performance metric reports and action plans with manager to understand individual performance. * Enters service data into computer systems. * Logs information about customer service interactions into systems; updates information in a timely and accurate manner to track service inquiries and resolution. * Performs other job-related duties as assigned or apparent. **Qualifications** * Experience using bilingual skills, particularly Spanish, in a business environment. * 1 year recent customer service or call center experience. **Preferred Qualifications** * Experience working in a remote call center environment. * Knowledge of the waste services industry and arenaflex's processes, services, and policies. * Strong communication and problem-solving skills. * Ability to work in a fast-paced, dynamic environment. * Proficiency in computer systems and software applications. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a team environment and collaborate with colleagues. * Strong attention to detail and organizational skills. * Ability to adapt to changing priorities and deadlines. * Proficiency in computer systems and software applications. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * Paid training and development programs. * Opportunities for career advancement and professional growth. * Access to industry-leading training and development resources. * Mentorship and coaching programs. **Work Environment and Company Culture** arenaflex is committed to creating a culture where every voice counts. We're proud to have a diverse and inclusive workplace where our employees feel valued, respected, and supported. Our company values guide our daily actions: * Safe: We protect the livelihoods of our colleagues and communities. * Committed to Serve: We go above and beyond to exceed our customers' expectations. * Environmentally Responsible: We take action to improve our environment. * Driven: We deliver results in the right way. * Human-Centered: We respect the dignity and unique potential of every person. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * $18.50/hour pay rate. * Comprehensive medical benefits coverage, dental plans, and vision coverage. * Health care and dependent care spending accounts. * Short- and long-term disability. * Life insurance and accidental death & dismemberment insurance. * Employee and Family Assistance Program (EAP). * Employee discount programs. * 401(k) plan with a generous company match. * Employee Stock Purchase Plan (ESPP). **Remote Work Requirements** As a remote Customer Service Representative, you'll work from home and be required to: * Have a dedicated workspace with a reliable internet connection. * Meet the minimum internet requirements: Ping/Latency 100ms or less; Download 25MBPS; Upload 5MPBS; Packet loss 0% (Cannot use: Mobil hot-spot, tethering, or Satellite ISP service). * Be available to participate in internal meetings and trainings via video conferencing. **First 90 Days** To ensure optimal development, you'll be required to: * Complete a comprehensive training program. * Meet performance metrics and goals. * Be available to work a flexible schedule, including evenings and weekends. **How to Apply** If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you! Apply now to join our team of dedicated professionals and help us create a more sustainable world. Apply Job! Apply for this job