**Experienced Customer Service Representative – Retirement Plan Services**

We are excited to bring on a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Retirement Plan Services business at arenaflex. This role is open in the Fort Wayne, IN office with the ability to work from home following 8 weeks of onsite training. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan, providing exceptional customer service and problem-solving skills to create a positive experience. **About arenaflex** arenaflex is a leading provider of financial services, helping people to plan, protect, and retire with confidence. With a strong commitment to creating a diverse and inclusive environment, we are proud to be an equal opportunity employer. Our team is dedicated to making meaningful contributions to empower our customers to take charge of their lives, and we are excited to welcome a new member to our team. **The Role at a Glance** As a Customer Service Representative, you will be responsible for: * Answering inbound calls, which can average 60-90 calls per day, and responding to email correspondence from internal and external stakeholders * Working in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution * Meeting and/or exceeding all established key performance goals, including call metrics and quality * Building rapport with and educating our customers about their retirement plan while researching multiple systems, databases, platforms, and software * Providing accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer's needs and demonstrating flexibility and responsiveness through problem resolution * Demonstrating professionalism and maintaining composure in the face of high call volume, shifting priorities, and rapid change * Identifying and recommending process improvements and organizational initiatives to positively influence the team and quality **Training and Development** We will provide you with several weeks of paid training, coaching, and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a classroom setting (onsite), along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with arenaflex. **What We're Looking For** * Must-have experience: + High School Diploma or GED + 0-1+ Years of general experience – does not need to be directly related to the position + Strong written and verbal communication skills + Ability to work with others in a fast-paced, team environment + Ability to quickly learn complex systems and product knowledge + Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations + Ability to be adaptable/flexible as business needs change + Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) * Must-have capabilities: + To work from home, you must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity + To check internet speed, go to ‘Google’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’ * Nice-to-have experience: + Associates degree/post-secondary education + 2+ years of previous service industry and/or financial services experience + Previous remote/work from home experience + Passion for helping, servicing, and educating others and the desire to build rapport during each interaction + Ability to research and problem solve, while providing outstanding customer service + Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures, and guidelines + Solid relationship management skills customers, management, peers, and colleagues **Career Growth Opportunities and Learning Benefits** We offer a clearly defined career track and job levels, along with associated behaviors for each arenaflex leadership attribute. Our leadership development and virtual training opportunities will help you grow and develop in your career. You will also have access to PTO/parental leave, competitive 401K and employee benefits, free financial counseling, health coaching, and employee assistance program, tuition assistance program, and a leadership team that prioritizes your health and well-being. **Work Environment and Company Culture** We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. Our team is dedicated to making meaningful contributions to empower our customers to take charge of their lives. We value our unique perspectives, insights, and contributions and invest in programs that empower each of us to take charge of our own future. **Compensation and Perks** The pay range for this position is $19.42 - $20.42 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency, and qualifications required for the role. The base pay is just one component of arenaflex's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit, and individual. Other rewards may include long-term incentives, sales incentives, and arenaflex's standard benefits package. **How to Apply** If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming a new member to our team! **Equal Opportunity Employer** arenaflex is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train, and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. **Apply Now!** Apply Job! Apply for this job