**Experienced Patient Advocate Representative – Patient Support Department at arenaflex**

**Join arenaflex, a leading healthcare organization dedicated to redefining chronic care management, as we seek a highly motivated and empathetic Patient Advocate Representative to join our Patient Support Department.** **About arenaflex** At arenaflex, we are committed to delivering exceptional patient care and experiences. Our innovative approach to at-home patient care is revolutionizing the way we manage chronic conditions, and we are seeking individuals who share our passion for making a difference in the lives of our patients. As a Patient Advocate Representative, you will be at the forefront of our patient-centric dynamic environment, delivering first-class customer service and ensuring that our patients receive the highest level of care and support. **Responsibilities** As a Patient Advocate Representative, you will play a critical role in maintaining patient satisfaction and ensuring accurate and timely shipping of reorders. Your responsibilities will include: * Obtaining and processing authorizations for reorders * Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation * Ensuring patients have all required medical documentation to permit billing of services as assigned * Maximizing patient base through retention efforts and cross-selling via phone * Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients * Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities * Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures * Maintaining a high degree of confidentiality always due to access to sensitive information * Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department **Qualifications** To be successful in this role, you will need: * A minimum high school diploma or GED equivalent * Customer service experience preferred * Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills * Strong attention to detail, multi-tasking, communication, and organizational skills are essential * Exceptional phone and email etiquette * Position may require evening and weekend availability **Essential Skills and Competencies** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other relevant software applications **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. As a Patient Advocate Representative, you will have opportunities to: * Develop your skills and knowledge in patient advocacy and customer service * Participate in ongoing training and professional development programs * Collaborate with cross-functional teams to drive business results and improve patient outcomes * Contribute to the development of new processes and procedures to improve patient satisfaction and experience **Work Environment and Company Culture** Our office is located in the heart of Duluth, and we offer a dynamic and supportive work environment. As a Patient Advocate Representative, you will be part of a team that is passionate about delivering exceptional patient care and experiences. Our company culture is built on the values of: * **Certainty**: We are committed to executing our plans and delivering results every day. * **Compassion**: We understand the burdens of our patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. * **Advancement**: We are endlessly looking for ways to progress and become more innovative in all things we do. **Compensation, Perks, and Benefits** As a Patient Advocate Representative, you will receive: * A competitive hourly rate of $18/hour * A Monday through Friday schedule * An intimate office environment * Professional growth and development opportunities * Supportive team and collaborative work environment * Great benefits, including medical, dental, and vision insurance, as well as 401(k) matching **How to Apply** If you are a motivated and empathetic individual who is passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an EEO/AA employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees. **Apply Now** Apply Job! Apply for this job