**Experienced Customer Service Representative – Part-Time Remote Position at arenaflex**

**Job Summary:** Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Part-Time Customer Service Representative. In this role, you will be the face of our organization, providing top-notch support to patients and customers while working from the comfort of your own home. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and supportive group of professionals, and enjoy a competitive compensation package. **About arenaflex:** arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our patients and customers. With a strong commitment to quality, safety, and patient satisfaction, we strive to make a positive impact in the lives of those we serve. Our team is passionate about delivering world-class care, and we are seeking like-minded individuals to join our mission. **Key Responsibilities:** As a Part-Time Customer Service Representative at arenaflex, you will be responsible for: * Processing new patient enrollment by entering information into our secure system, adhering to state and government guidelines * Handling patient medication requests within HIPAA guidelines and entering refill orders for processing * Investigating missing medication data, deciphering clinical abbreviations (SIG codes), and resolving information system-related exceptions * Responding to patient correspondence (inbound calls, chats, messages) and making outbound calls to prescribers and patients as needed * Resolving external exceptions by assessing, gathering data, making revisions, and resubmitting for processing according to individual plan requirements * Providing support to pharmacists, both in-office and remotely, and identifying and escalating issues to senior-level staff as necessary * Acquiring and maintaining a valid pharmacy technician license or certification within the first 90 days of employment **Essential Capabilities:** To succeed in this role, you will need: * Basic computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing reports, and accessing online data * Essential web search skills, including opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms * Intermediate-level keyboarding skills, including typing at least 25 words per minute, typing from memory, and organizing reports * Strong written and verbal communication skills **Preferred Capabilities:** While not required, we prefer candidates with: * At least one year of pharmacy experience in a retail or call center environment * A minimum of 1.5 years of experience as a pharmacy technician with a state-issued license or certification * Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction * Moderate to advanced-level keyboarding skills, including typing at least 35 words per minute, typing from memory, and designing reports * Proficiency in Spanish and English **What We Offer:** As a valued member of our team, you can expect: * A competitive hourly rate of $24/hour * The opportunity to work from the comfort of your own home * A dynamic and supportive work environment * Ongoing training and development opportunities to enhance your skills and career growth * A comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * A fun and inclusive company culture that values diversity and inclusion **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at arenaflex. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Note:** arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our patients and customers. Apply for this job