**Part-Time Remote Customer Retention Specialist – arenaflex**

**Join arenaflex's dynamic team as a Part-Time Remote Customer Retention Specialist and take the first step towards a rewarding career in customer service. As a key member of our arenaflex family, you will play a vital role in ensuring customer satisfaction and loyalty, while also contributing to the growth and success of our organization.** **About arenaflex** arenaflex is a leading provider of innovative solutions and products that enhance the lives of our customers. With a strong commitment to customer satisfaction and loyalty, we strive to deliver exceptional experiences that exceed our customers' expectations. As a remote customer retention specialist, you will be part of a talented team that shares our passion for delivering outstanding customer service and driving business growth. **Job Summary** We are seeking a highly motivated and customer-focused Part-Time Remote Customer Retention Specialist to join our arenaflex team. As a remote customer retention specialist, you will be responsible for handling incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner. You will also be expected to provide exceptional customer service, meet sales goals, and contribute to the growth and success of our organization. **Key Responsibilities** * Handle incoming calls on all customer service-related inquiries, order changes, status updates, and cancellations with empathy and a focus on solving any customer problem on the first call. * Handle customer concerns with empathy and present arenaflex in a positive light at all times. * Utilize salesmanship to maximize sales opportunities and remain focused on meeting sales goals and expectations. * Suggest products to customers while probing for additional information. * Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer. * Prevent customer returns and ensure customer retention by reasonable negotiations. Provide solutions that are beneficial to the company and attractive to the customer. * Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time. * Partner with management on escalated customer and product issues. Identify trends on issues that may affect customer satisfaction levels and consistently communicate them to management in measurable terms, including employee errors on orders, product misrepresentation, etc. * Provide proactive, consistent follow-up to all customer inquiries, either via phone or email. Respond and reply to every customer email the same day. * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the arenaflex QA program, providing the highest quality of service while demonstrating improvements when necessary, determined by the QA team and management. **Essential Qualifications** * Minimum of 1 year of customer service experience or retail background. Call center experience preferred. * Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner. * Computer literate. Able to navigate through programs and windows. * Excellent typing and data entry skills. * Able to multi-task. I.e. talk on the phone and type notes at the same time. * Effective problem solver. * Must be available to work Saturdays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** * Experience in a customer-facing role, preferably in a call center environment. * Knowledge of customer service software and systems. * Ability to work in a fast-paced environment and meet sales goals. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. **Skills and Competencies** * Excellent customer service skills, with a focus on empathy and problem-solving. * Strong communication and interpersonal skills, with the ability to articulate details to customers in a professional and calm manner. * Ability to navigate through programs and windows, with excellent typing and data entry skills. * Effective problem-solving skills, with the ability to think critically and make sound decisions. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration. **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program, which includes both online and in-person training sessions. * Opportunities for career growth and advancement, with a focus on developing your skills and expertise. * Access to a range of learning and development resources, including online courses, webinars, and workshops. * A supportive and collaborative work environment, with a focus on teamwork and collaboration. **Work Environment and Company Culture** * arenaflex is a remote-friendly organization, with a focus on flexibility and work-life balance. * Our company culture is built on a strong commitment to customer satisfaction and loyalty, with a focus on delivering exceptional experiences. * We value diversity and inclusion, with a focus on creating a welcoming and inclusive work environment. * arenaflex offers a range of benefits and perks, including flexible scheduling, remote work options, and a comprehensive benefits package. **Compensation, Perks, and Benefits** * Competitive hourly rate, with opportunities for overtime and bonuses. * Comprehensive benefits package, including health, dental, and vision insurance. * Flexible scheduling, with a focus on work-life balance. * Remote work options, with a focus on flexibility and convenience. * Access to a range of learning and development resources, including online courses, webinars, and workshops. * A supportive and collaborative work environment, with a focus on teamwork and collaboration. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who are eligible to work in the United States. We are not able to sponsor visas for this role. **Note** arenaflex is an equal opportunity employer and welcomes applications from qualified candidates who are eligible to work in the United States. We are not able to sponsor visas for this role. Apply for this job