Client Success Representative (Remote)

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties • Develop and nurture relationships with selected accounts for successful campaigns. • Be a trusted advisor and expert in our DemandFactor offerings. • Work with internal experts to deliver excellent campaign leads and ensure clients are happy. • Collaborate with the Sales team from proposal to delivery, addressing options and integrations. • Manage account documentation, including reports and recommendations. • Handle post-sale account management, fostering growth through great customer service. Qualifications • Excellent written and verbal communication skills with a strong connection to customer success. • Minimum two years of account management or customer service experience preferred. • Highly organized and detail-oriented, able to handle over 30 clients effectively. • Ability to thrive collaboratively in a team and independently with minimal supervision. • Strong problem-solving skills, with the ability to engage and interact with internal teams. • Logical thinking to diagnose and resolve issues, recognizing when escalation is needed. • Comfortable learning various software, from MS Office (Excel) to CRM systems. • Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment Apply tot his job Apply To this Job