Experienced Live Chat and Email Support Agents – Remote Customer Service Representatives for E-commerce Businesses at arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the e-commerce customer service landscape, providing top-notch support solutions to online stores worldwide. Since our inception in 2015, we have grown into a vibrant, fully remote team of over 100 professionals, including managers, client management, sales, and more, all working together to deliver exceptional customer experiences. Our mission is to empower e-commerce businesses to thrive by offering outstanding customer service, operation management, and infrastructure improvements. If you're passionate about customer service and are looking for a stable, remote job with a dynamic company, we invite you to join our team as a Live Chat and Email Support Agent.

Job Overview

As a Live Chat and Email Support Agent at arenaflex, you will play a crucial role in enhancing the online shopping experience for our clients' customers. Your primary objective will be to provide world-class support through live chat and email, ensuring that every interaction is pleasant, informative, and sales-oriented. You will handle incoming chats from multiple client websites, assist with post-order queries, and work collaboratively with our team to achieve individual and team goals.

Key Responsibilities

• Convert chats into sales by delivering exceptional customer service and ensuring a positive experience for all website visitors.
• Protect the confidentiality of our company's, clients', and visitors' information, adhering to the highest standards of data security and privacy.
• Collaborate with the team to accomplish goals, both individually and collectively, fostering a spirit of teamwork and mutual support.
• Engage in continuous learning and professional development through self-paced and group training, staying updated on the latest trends, products, and services.
• Ensure that you have the necessary equipment and a dedicated workspace to work productively, meeting our minimum technical requirements.

Work Experience and Qualifications

To excel in this role, you should have:

• At least two years of customer service experience for English-speaking businesses, preferably in e-commerce or a similar industry.
• A robust background in e-commerce or retail customer service, with a genuine passion for delivering exceptional customer experiences.
• A sales-oriented mindset, with the ability to convert chats into sales and drive business growth.
• Experience in social media management is a plus, as is a background in work-from-home settings (at least six months).

Essential Qualifications

• Remote work readiness: A stable, high-speed internet connection (minimum 10 Mbps) with a backup, a computer (laptop or desktop) meeting our recommended specs, and a dedicated workspace.
• Technical requirements: A quad-core CPU (at least 2.5 GHz), 16GB RAM or higher, 1GB GPU, at least 110 GB SSD for your drive C, dual monitor with 1920 x 1080 display resolutions, headset with mic, and webcam for meetings.
• Excellent communication skills: Above-average written and verbal English communication and comprehension skills, with great chat, email, social media, and phone etiquette.
• Advanced critical thinking skills: The ability to analyze situations, think critically, and provide effective solutions to customer inquiries and concerns.

What We Offer

At arenaflex, we believe in rewarding our team members with a comprehensive package that includes:

• A competitive starting salary rate of $4/hr.
• Fully remote work arrangements, allowing you to work from anywhere with a stable internet connection and electricity.
• A pandemic-proof job, ensuring continuity and stability in uncertain times.
• Weekly pay after the first week of training, with no salary deductions.
• Paid time offs, paid breaks, and paid training to support your work-life balance and professional growth.
• HMO coverage up to $50/month, providing you with access to quality healthcare services.
• Career growth opportunities, with performance-based compensation reviews and the potential to transfer to other accounts or projects.
• Company and team events, both virtual and offline, to foster a sense of community and connection among our remote team members.

What We Don't Offer

Please note that we do not provide:

• All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH), which our team members pay voluntarily.
• A company PC, as you will need to have or purchase/upgrade your own computer to meet our minimum technical requirements.

Terms of Employment

If you're qualified for the Live Chat or Email Support position, you'll be placed on our waiting list unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. As a full-time team member, you'll start with 20-30 hours/week and gradually move up to 40-45 hours/week as you learn the process and depending on business requirements. This project-based job is coterminous with the client contract, and agents with good track records may be transferred to other accounts or projects.

How to Apply

To ensure the best application experience, we recommend using Google Chrome as your browser. Please select any of the locations listed, as we're a fully remote company and this won't affect your application. Be sure to monitor your email's spam/junk folder to avoid missing any emails from us, and provide an active mobile phone number (with Viber) so we can contact you via text or call if needed. If you're ready to join our dynamic team and embark on a rewarding career in customer service, apply now!

Conclusion

At arenaflex, we're committed to delivering exceptional customer experiences and empowering our team members to grow and thrive in their careers. If you're passionate about customer service, eager to learn, and excited about the opportunity to work with a pioneering e-commerce customer service company, we invite you to join our team as a Live Chat and Email Support Agent. Apply now and take the first step towards a rewarding and challenging career with arenaflex!