Experienced Senior Manager of Forecasting for Customer Service Operations – Global Capacity Planning and Team Leadership

Introduction to arenaflex

arenaflex is a pioneering e-commerce platform that strives to be the most customer-centric company in the world, offering an unparalleled online shopping experience. By providing low prices, a vast selection of products, and convenience, arenaflex continues to evolve and grow, driven by the spirit of innovation that is deeply ingrained in its DNA. As a world-class e-commerce platform, arenaflex attracts the brightest technology minds to research and develop cutting-edge technology that improves the lives of shoppers and sellers globally.

Job Overview

arenaflex is seeking a highly skilled and experienced Senior Manager of Forecasting to lead the development of contact forecasts that will drive cost-effective and comprehensive global capacity planning solutions for its Customer Service (CS) network. The ideal candidate will possess a strong analytical background, exceptional leadership skills, and the ability to contribute major new innovations in the industry. As a leader who is passionate about customer experience and thinks globally, you will play a critical role in shaping the future of arenaflex's customer service operations.

Key Responsibilities

• Create and deliver accurate contact forecasts that will be used to generate global capacity planning solutions for the Customer Service network
• Lead a team of analysts and managers spread across multiple countries, responsible for their performance in ensuring low error contact forecasts and service level delivery
• Develop and implement short-term and long-term forecasting techniques across multiple arenaflex markets
• Manage the team's performance, providing guidance, coaching, and development opportunities to ensure high performance and growth
• Collaborate with senior CS leadership to provide updates on forecast variance and participate in strategic long-term planning initiatives
• Drive improvements in cost and quality of customer service on a global scale through accurate forecasts

Essential Qualifications

• Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
• 10+ years of experience in Forecasting/Planning, with a strong analytical background
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment and manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

• MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Manager of Forecasting, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of a world-class e-commerce platform. You will also have access to a range of training and development programs, including mentorship, coaching, and education assistance, to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. As a Senior Manager of Forecasting, you will be part of a global team that is passionate about delivering exceptional customer experiences and driving business success.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonus, and benefits, to attract and retain top talent. Our perks and benefits include flexible working hours, remote work options, and a range of employee discounts and rewards. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off, to support the well-being and financial security of our employees.

Conclusion

If you are a highly motivated and experienced professional with a passion for customer experience and forecasting, we encourage you to apply for the Senior Manager of Forecasting role at arenaflex. This is a unique opportunity to join a world-class e-commerce platform and contribute to the success of a global customer service operation. With its commitment to innovation, customer satisfaction, and employee growth and development, arenaflex is the ideal place to build a rewarding and challenging career. Apply now to join our team and help shape the future of e-commerce!