Experienced Data Entry and Customer Support Specialist – Remote Work Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a pioneering entertainment and innovation leader, driven by the passion to continuously grow and push the boundaries of what is possible. Our commitment to creating and delivering exceptional experiences remains at the heart of our business today. We are dedicated to making a lasting impact on the lives of our visitors, and we're always looking for innovative ways to enhance these experiences. As a remote Data Entry and Customer Support Specialist, you will have the unique opportunity to be part of the arenaflex family from the comfort of your own home, with no prior experience necessary – just a passion for customer service and a love for all things arenaflex!

Job Overview

In this exciting role, you will be responsible for supporting the creation, implementation, and maintenance of data analysis and improvement of AI (ML) models for our attractions. You will work closely with internal partners to deliver elite visitor experiences with interactive and data-driven systems across arenaflex Encounters (DX). As a Key Information Researcher, you will report to Attractions Functional Innovation and play a vital role in driving business growth and improvement through data-driven insights.

Key Responsibilities

• Encourage and develop associations with colleagues, provide idea management, and demonstrate influence by driving activities to the end efficiently and effectively.
• Engage with research and colleagues, assist with driving ML strategies, and identify areas where business problems can be solved creatively by applying ML.
• Lead and collaborate with different specialists and data researchers to implement and successfully scale ML solutions to create supernatural experiences for our visitors and push the limits of functional objectives.
• Drive innovation, proof of concepts, technology cash drives, and customer interactions that lead to growing top-tier AI platforms.
• Manage functional support and maintenance of ML-related products and services delivered by the group.
• Build standard techniques used in daily operations and work with specialty units to design, plan, and execute large-scale projects in the AI space.
• Productionize ML algorithms in predictive analysis, classification, image recognition, NLP, anomaly detection, and more, and evaluate their performance on real-world data sets.
• Collaborate with different teams to achieve goals in improving system performance and coordinate with existing software practices that generate effective code, including automated testing, continuous integration, code style consistency, and code reviews.

Essential Qualifications and Abilities

To be successful in this role, you will need to possess the following essential qualifications and abilities:

• 2+ years of experience in Python and with predictive modeling experiences, such as TensorFlow, SparkMLib, PySpark, Light, MXNet, and more.
• 2+ years of experience in cloud platforms like AWS and GCP.
• Proficient in SDLC, QA cycles, and Object-Oriented Programming Design Patterns.
• Experience with structured and unstructured data (i.e., images, video, text, audio, etc.) and SQL relational and non-relational databases.
• 2+ years of experience with Workflow or another data workflow management tool.
• Experience with version control software, such as GitHub and GitLab, Model Operations, and CI/CD pipelines.
• Experience in driving discovery processes with partners to identify business requirements and the expected outcome, strong communication skills, and determination to complete tasks.
• Solid systems integration architecture skills, capable of transforming new tech into business solutions.

Preferred Qualifications

The following preferred qualifications will give you a competitive edge in this role:

• Experience with Docker.
• Experience with control systems.
• Experience with Kubernetes.
• Experience with cloud solutions in GCP or another cloud platform.
• Experience with Atlassian Tools like Jira and Confluence.
• Experience with Agile development techniques.
• Experience with automated testing, continuous integration, and continuous development.
• Experience with data visualization and data monitoring tools (e.g., Splunk, Plotly, Tableau).
• Experience with audio analysis.
• Experience with text analysis.

Education

We require a Master's of Science in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background. A Ph.D. in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is preferred.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Support Specialist, you will have access to a wide range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities to work on high-impact projects and collaborate with cross-functional teams.
• A culture that encourages innovation, creativity, and experimentation.
• A supportive and inclusive work environment that values diversity and promotes work-life balance.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of innovation, creativity, and customer obsession. We believe in fostering a culture that is collaborative, supportive, and fun, and we are committed to making a positive impact on the lives of our visitors and employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. Our benefits package includes:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Access to exclusive arenaflex events and experiences.

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Data Entry and Customer Support Specialist role at arenaflex. With no prior experience necessary, this is an exciting opportunity to join our team and contribute to the creation of exceptional experiences for our visitors. Apply now and become a part of the arenaflex family!