**Experienced Chat Specialist – Automotive Industry Customer Support**

At arenaflex, a leading provider of innovative software solutions for the automotive industry, we are seeking a highly skilled and enthusiastic Chat Specialist to join our team. As a Chat Specialist, you will play a vital role in delivering exceptional customer service to our clients, representing their interests and driving revenue growth through lead generation. **About arenaflex** arenaflex is a dynamic and forward-thinking company that has been at the forefront of the automotive industry for over 150 years. With a rich history dating back to 1866, we have established ourselves as a trusted partner for car dealerships, providing cutting-edge software solutions, services, and forms to help them achieve better results and transform the customer experience. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the industry. **Our Culture** At arenaflex, we pride ourselves on creating a relaxed, yet professional and fun work environment that encourages collaboration, creativity, and growth. We believe in fostering a culture that values diversity, inclusivity, and respect, where our associates can thrive and reach their full potential. Our state-of-the-art facilities, amenities, and benefits package are designed to support our associates' well-being and work-life balance. **Responsibilities** As a Chat Specialist, you will be responsible for: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing detailed information about our products and services, highlighting their features and benefits * Narrowing down on appointment information to schedule appointments, ensuring seamless communication with our clients and their customers * Capturing customer contact information for lead generation and client review, maintaining accurate records and reports * Summarizing interactions based on customer needs for client review, providing valuable insights and feedback * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date with industry trends and developments **Qualifications** To succeed in this role, you will need: * Previous experience in retail customer service or the automotive industry, although not necessary * Basic internet and window-based computer skills, with the ability to learn and adapt to new software and systems * Strong ability to multitask, with a positive and professional demeanor * Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues * Ability to adapt to change and enjoy a quick-paced work environment, with a willingness to learn and grow **Requirements** As a Chat Specialist, you will be required to: * Attend 4 weeks of training, Tuesday-Saturday between the hours of 10am-6:30pm CST * Demonstrate a strong ability to multitask, with a positive and professional demeanor * Possess excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues * Adapt to change and enjoy a quick-paced work environment, with a willingness to learn and grow **Benefits** As an arenaflex associate, you will enjoy a comprehensive benefits package, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and work-life balance * Access to our state-of-the-art facilities, amenities, and benefits package * Opportunities for career growth and development, with a focus on promotion from within * Participation in local charitable activities and community events **What We Offer** At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our associates enjoy a range of benefits, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and work-life balance * Access to our state-of-the-art facilities, amenities, and benefits package * Opportunities for career growth and development, with a focus on promotion from within * Participation in local charitable activities and community events **How to Apply** If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture, benefits, and career opportunities. Apply for this job