Experienced Social Media and Customer Service Associate – E-commerce and Online Community Management Expert

Welcome to arenaflex

At arenaflex, we are a team of professionals who are passionate about delivering exceptional customer experiences and creating engaging online content. Our mission is to help our community discover new possibilities and have fun with their products by providing premium accessories and unparalleled customer service. We are a collaborative, creative, and dynamic team, and we are looking for a like-minded individual to join our ranks as a Social Media and Customer Service Associate.

About the Role

We are seeking an enthusiastic and detail-oriented individual to contribute to our online presence and ensure exceptional customer experiences. As a Social Media and Customer Service Associate at arenaflex, you will be responsible for executing social media strategies, collaborating with the customer service team, and addressing customer inquiries and concerns. This role is perfect for someone who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service.

Key Responsibilities

• Social Media:
  • Assist in managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Requirements

To be successful in this role, you will need:

• A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

At arenaflex, we offer a competitive compensation package, opportunities for career growth, and a dynamic and collaborative work environment. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Our benefits include:

• Competitive compensation package.
• Opportunity to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits.
• Flexible schedule and paid time off.

Our Culture

At arenaflex, we value creativity, collaboration, and customer satisfaction. We believe in fostering a positive and inclusive work environment that encourages our team members to grow and develop their skills. We are committed to delivering exceptional customer experiences and building a strong online community. If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply.

How to Apply

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. We look forward to hearing from you and exploring how you can contribute to our team's success.

Join Our Team

At arenaflex, we are committed to building a talented and diverse team of professionals who share our passion for delivering exceptional customer experiences. If you are a motivated and creative individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and become a part of a dynamic and collaborative work environment that values creativity, customer satisfaction, and career growth.