Experienced Customer Service Representative Team Lead - National Remote - Delivering Exceptional Support and Care Coordination

Welcome to arenaflex

arenaflex is a global organization dedicated to delivering care, aided by technology, to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We pride ourselves on a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. By joining our team, you will have the opportunity to make a significant impact on the communities we serve and contribute to advancing health equity on a global scale.

Job Overview

We are seeking an experienced Customer Service Representative Team Lead to join our team. As a Team Lead, you will be responsible for answering incoming calls, researching and providing referrals to providers/agencies, and utilizing a computer database to verify Medicaid eligibility. You will also offer additional information and support to individuals who have contacted the wrong organization and complete administrative tasks as assigned to support our Care Coordination team.

Primary Responsibilities

• Taking inbound calls and providing exceptional customer service
• Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers over the phone
• Utilizing a computer database to verify Medicaid eligibility
• Offering additional information, such as phone numbers or addresses, to individuals who have contacted the wrong organization
• Completing additional administrative tasks as assigned to support the Care Coordination team

Requirements and Qualifications

To be successful in this role, you will need to possess the following qualifications:

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of Customer Service experience working in the insurance, medical, behavioral health setting, or financial technology
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September), including the flexibility to work occasional overtime given the business need

Preferred Qualifications

• Familiarity working with Financial Health Technology

Telecommuting Requirements

As a remote worker, you will need to:

• Keep all company-sensitive documents secure (if applicable)
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

To excel in this role, you will need to possess the following soft skills:

• Strong organizational skills
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

arenaflex offers a competitive hourly range for this role, which is based on several factors, including local labor markets, education, work experience, certifications, etc. In addition to your salary, you will be eligible for a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Culture and Diversity

arenaflex is committed to creating a diverse and inclusive work environment. We believe that everyone deserves the opportunity to live their healthiest life, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and care coordination, we encourage you to apply for this exciting opportunity. As a Customer Service Representative Team Lead at arenaflex, you will have the chance to make a real difference in the lives of our customers and contribute to our mission of advancing health equity on a global scale. Apply now to join our team and start making a positive impact today!