Experienced E-commerce Social Media and Customer Service Associate – Enhancing Online Presence and Delivering Exceptional Customer Experiences at arenaflex

Introduction to arenaflex

arenaflex is a dynamic and innovative company that aims to revolutionize the way customers interact with our brand. We are a professional, collaborative, and creative team dedicated to providing premium products and unrivaled customer experiences. Our goal is to help customers discover more fun and possibilities with our products, and we are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences.

About the Role

We are looking for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an E-commerce Social Media Associate, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns. This role is perfect for someone who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image.

Key Responsibilities

• Social Media:
  • Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Requirements

To be successful in this role, you should have:

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

At arenaflex, we offer a competitive compensation package, including:

• Hourly rate: $20.00 - $24.00 per hour
• Opportunity to gain experience in both social media management and customer service
• Exposure to a dynamic and collaborative work environment
• Potential for career growth within the organization
• Health and wellness benefits
• Flexible schedule
• Health insurance
• Paid time off

Work Environment and Company Culture

Our modern office setting provides a comfortable and productive workspace, with amenities such as food provided. We value our employees' well-being and strive to create a positive and inclusive work environment. At arenaflex, you will have the opportunity to work with a talented and dedicated team, and contribute to the growth and success of our company.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. You will have the opportunity to learn new skills, take on new challenges, and advance your career within the company. Our team is dedicated to providing support and guidance to help you succeed in your role, and we offer regular training and development opportunities to help you stay up-to-date with the latest industry trends and technologies.

How to Apply

If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Conclusion

Join our team at arenaflex and become a part of a dynamic and innovative company that is dedicated to providing exceptional customer experiences. As an E-commerce Social Media Associate and Customer Service Support, you will play a critical role in shaping our online presence and delivering top-notch customer service. We look forward to receiving your application and welcoming you to our team.