Experienced Customer Solutions Representative – Delivering Exceptional Support and Solutions to Diverse Customer Base through Effective Communication and Technical Expertise

Welcome to arenaflex: A World Leader in Construction and Stone Industries

arenaflex is a renowned company that has been at the forefront of innovation for centuries, transforming the way we care for outdoor environments. As a leading producer of outdoor power products for forest, park, and garden care, watering products, and power tools for construction, we are committed to creating new solutions to enhance urban and green spaces. Our passion for innovation and dedication to excellence have made us a world leader in the construction and stone industries.

Job Overview: Customer Solutions Representative

We are seeking an experienced and skilled Customer Solutions Representative to join our team at arenaflex. As a critical point of contact for our customers, you will be responsible for providing exceptional support and solutions to our diverse customer base. Your primary focus will be on handling direct phone calls from customers and sales representatives, documenting key information, and resolving issues in a timely and professional manner.

Key Responsibilities:

• Verbally receive information from customers to clarify the purpose of their call and provide effective solutions
• Create orders, provide product information, create RGA (Return Goods Authorization), or refer calls to the appropriate department, dealer, distributor, or sales representative
• Coordinate with other departments to verify the availability of products and recommend product selections based on product applications
• Maintain accurate and up-to-date CRM (Customer Relationship Management) data and process email correspondence from customers and sales representatives
• Assist customers with resolving issues related to miss-shipments, backorders, and other concerns
• Communicate territory and customer problems with assigned sales representatives and provide basic technical guidance on products

Critical Functional Skills and Knowledge:

• Solid working knowledge of a CRM system and phone system
• Ability to read schematics and illustrated parts lists
• Solid ERP (Enterprise Resource Planning) system knowledge
• Working product knowledge and solid knowledge of Microsoft Office products, specifically Excel and Word

Education and Experience:

• High school degree or equivalent
• Solid English verbal and written communication skills
• At least 2 years of previous experience working in a call center environment as a Customer Service Representative (CSR)
• At least 3-5 years of previous work experience balancing call center and data entry responsibilities

What We Offer:

At arenaflex, we are committed to providing our employees with a competitive and comprehensive benefits package. This includes:

• A competitive hourly rate
• A full benefits package, including medical, dental, and vision insurance, effective from the date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on arenaflex products
• An education assistance program
• Paid parental leave
• Tuition assistance and student loan assistance

Our Culture and Values:

arenaflex is an equal employment opportunity employer committed to providing equal opportunity in all our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. We prohibit discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual orientation, pregnancy, age, disability, service member status, or any other category protected by federal, state, or local law.

We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Our team is curious, bold, and built by our differences. We believe that diversity and inclusion are essential to our success, and we strive to create a company that is stronger and more fun to work with.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional support and solutions, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at arenaflex.

Conclusion:

As a Customer Solutions Representative at arenaflex, you will play a critical role in delivering exceptional support and solutions to our diverse customer base. With your excellent communication skills, technical expertise, and passion for customer service, you will be an invaluable asset to our team. Join us at arenaflex and be part of a company that is shaping great experiences and transforming the way we care for outdoor environments. Apply now and take the first step towards an exciting and rewarding career with a world leader in the construction and stone industries.