Experienced Customer Experience Agent – Livestream Shopping Platform and Marketplace Support Specialist

Welcome to arenaflex

arenaflex is a revolutionary livestream shopping platform and marketplace that is changing the face of ecommerce by combining community, shopping, and entertainment. Backed by renowned investors, we are committed to our values and operate as a remote-first team with hubs in the US, Canada, UK, Ireland, and Germany. Our mission is to create a welcoming space for buyers and sellers to share their passions, and we're achieving this through our innovative approach to live auctions in categories such as sports, fashion, video games, and streetwear.

About the Role

The Customer Experience team at arenaflex is dedicated to delivering the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will play a vital role in ensuring that our customers receive their products as quickly as possible and that any issues are resolved efficiently and effectively. Your primary goal will be to provide exceptional support to our buyers and sellers, addressing their concerns and questions in a timely and professional manner.

Key Responsibilities

• Interact with buyers and sellers, adopting a customer-first attitude to ensure a positive experience for all users.
• Resolve customer issues related to payments, orders, shipments, and general questions, providing high-quality support in a timely manner.
• Become an expert in arenaflex's products, processes, and systems to drive positive outcomes for our users and identify opportunities for improvement.
• Collaborate with other departments to troubleshoot, research, and resolve open questions, ensuring seamless communication and effective problem-solving.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience, contributing to the development of processes and procedures that enhance user satisfaction.

About You

To thrive in this role, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential, along with a growth mindset and a low ego. If you're a proactive problem-solver and process-improver with a strong understanding of ecommerce and marketplace operations, we want to hear from you.

Essential Qualifications

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first approach.
• Proactive problem-solver and process-improver.
• Bachelor's degree or college experience preferred.
• Previous startup experience is a plus.
• Knowledge of collectibles is a plus.

Career Growth and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Experience Agent, you'll have access to training and development opportunities, as well as the chance to work with a talented and experienced team. You'll be encouraged to take ownership of your work, think creatively, and develop innovative solutions to complex problems. With our fast-paced and dynamic environment, you'll have the opportunity to learn and grow rapidly, both personally and professionally.

Work Environment and Company Culture

arenaflex is proud to be an equal opportunity employer, valuing diversity and promoting a culture of inclusivity and respect. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As a remote-first team, we offer flexible working arrangements, including flexible time off policy and holiday pay for working company-wide holidays. Our team members are also eligible for a range of benefits, including health insurance options, work-from-home support, and a monthly allowance for cell phone and internet.

Compensation and Benefits

For full-time (hourly) US-based applicants, the hourly rate for this role is $24.04/hour to $28.85/hour, plus benefits and equity. The hourly range may be inclusive of several levels that would be applicable to the position, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. In addition to your hourly rate, you'll be eligible for a range of benefits, including:

• Flexible time off policy and holiday pay for working company-wide holidays.
• Health insurance options, including medical, dental, and vision.
• Work-from-home support and a home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits and a monthly allowance for food and wellness.
• Annual allowance towards childcare and lifetime benefit for family planning.
• Retirement benefits, including a 401k offering and pension plans.
• Monthly allowance to dogfood the app and parental leave.

Conclusion

If you're a motivated and customer-focused individual looking to join a fast-paced and innovative team, we want to hear from you. As a Customer Experience Agent at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our team and be part of the future of ecommerce. Apply now to take the first step towards an exciting and rewarding career with arenaflex.