Experienced Customer Support Chat Associate – Delivering Exceptional Service to Veterinary Professionals through arenaflex's Innovative eCommerce Platform

Welcome to arenaflex

arenaflex is a pioneering force in the animal health industry, driven by a mission to modernize the way veterinary practices purchase supplies. Our cutting-edge eCommerce and mobile platforms empower over 17,000 veterinary hospitals across the United States, serving tens of thousands of veterinarians and millions of animals every year. As a Y Combinator and venture-backed growth stage company, we're committed to transforming the $50B+ animal health industry and making a meaningful impact on the lives of pets and their owners.

About the Position

We're seeking an exceptional Chat Support Associate to join our dynamic team at arenaflex. As a key member of our support team, you'll play a vital role in ensuring a seamless and delightful experience for our community of veterinary professionals. Your primary focus will be on providing top-notch support through live chats, phone calls, emails, and platform demos, helping our users navigate our platform and make informed purchasing decisions.

Key Responsibilities

• Respond to user inquiries via live chat, email, and phone in a timely and professional manner, providing accurate and helpful solutions to their questions and concerns
• Troubleshoot issues efficiently and effectively, communicating complex scenarios and solutions in a clear and concise manner
• Manage daily and weekly administrative tasks, including proactive account management, item issue reports, item reviews, credit approvals, and other responsibilities as needed
• Collaborate with cross-functional teams, including engineering, partner, and corporate teams, to provide valuable insights and recommendations for platform enhancements and feature requests
• Work closely with vendor and industry partners to streamline communication and alerts between systems, ensuring a cohesive and integrated experience for our users
• Contribute to the continuous development and expansion of our support processes, identifying areas for improvement and implementing changes to optimize workflows and enhance the overall user experience

Essential Qualifications

• 1 year of relevant, customer-facing work experience, preferably in a chat support or similar role
• 2-year Associate's degree or 4-year College degree, demonstrating a strong foundation in communication, problem-solving, and customer service
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and solutions in a clear and concise manner
• Experience with chat support platforms, such as intercom, is strongly preferred, although training will be provided for the right candidate
• Patient, compassionate, and empathetic approach to handling difficult situations, with a strong focus on resolving issues efficiently and effectively
• Ability to adapt quickly to changing priorities and manage multiple concurrent responsibilities, maintaining a high level of productivity and attention to detail
• A strong desire to learn and grow with our company, staying up-to-date with industry trends and developments, and contributing to the evolution of our platform and services
• A positive attitude, excellent collaboration skills, and a willingness to work in a fast-paced, team-oriented environment, prioritizing the needs of our users and the success of our company

Preferred Qualifications

• Tech or start-up work experience, demonstrating an understanding of the fast-paced and dynamic nature of our industry
• Knowledge of the animal health industry or veterinary practices, although not required, would be an asset in this role
• Experience with project management tools, such as Asana, Trello, or similar platforms, would be beneficial in managing multiple tasks and responsibilities

Career Growth and Development

At arenaflex, we're committed to the growth and development of our team members, providing opportunities for professional development, training, and advancement. As a Chat Support Associate, you'll have the chance to work with a talented and dedicated team, contributing to the success of our company and the animal health industry as a whole. With a strong focus on innovation, collaboration, and customer satisfaction, we're confident that you'll find a rewarding and challenging career path with us.

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering 100% remote work opportunities within the USA. We prioritize the well-being and happiness of our team members, providing a comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and an open vacation policy. Our company culture is built on the values of innovation, collaboration, and customer satisfaction, with a strong focus on creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Compensation and Benefits

The typical base pay range for this role across the U.S. is $50,000/year - $80,000/year, with opportunities for bonus, equity, and benefits. We offer a comprehensive benefits package, including:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Conclusion

If you're a motivated and customer-focused individual, passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity at arenaflex. As a Chat Support Associate, you'll play a vital role in shaping the experience of our users and contributing to the success of our company. Don't miss this chance to join our dynamic team and be part of a revolutionary movement in the animal health industry. Apply now and take the first step towards a rewarding and challenging career with arenaflex!