**Experienced Customer Education Trainer – People Analytics and Training Expert**

At arenaflex, we're revolutionizing the way organizations make decisions by harnessing the power of people analytics. Our innovative technology empowers businesses to elevate their employees and drive better outcomes. As we embark on an exciting new chapter in our growth story, we're seeking a talented Customer Education Trainer to join our team and help both arenaflex and our customers grow, evolve, and thrive. **About arenaflex University** arenaflex University is dedicated to creating best-in-class learning experiences for our customers. Our trainers play a vital role in helping customers realize the full value of our solutions, fostering strong customer relationships, and driving customer adoption, retention, and renewal. This role is high-impact and directly ties to our top-line objectives and priorities. **About the Role** We're looking for a seasoned Customer Education Trainer to deliver data-centric instructor-led training to customers via virtual and in-person classrooms. As a key member of our team, you'll enable customers to train their own users through effective execution of a Train the Trainer program. You'll work closely with customers and colleagues to ensure training experiences support defined learning objectives, evaluate and collect feedback on curriculum, activities, and learning environments, and develop delivery strategies that maximize engagement, retention, and adoption. **Key Responsibilities:** * Delivering data-centric instructor-led training to customers via virtual and in-person classrooms * Enabling customers to train their own users through effective execution of a Train the Trainer program * Working with customers and colleagues to ensure training experiences are supporting defined learning objectives * Evaluating and collecting feedback from customers/learners on curriculum, activities, learning environments, and impact * Developing delivery strategies that maximize engagement, retention, and adoption * Managing and maintaining customer sandbox environments for use before, during, and after training sessions * Incorporating change management practices into training strategies, where applicable * Supporting and reviewing content creation across both eLearning and ILT catalogs * Maintaining an in-depth technical knowledge of all arenaflex products * Providing ongoing feedback and insight to maximize training impact, platforms, and resources * Supporting special projects as needed **What You'll Bring to the Table:** * Qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications * An experienced facilitator/training professional with a proven track record of delivering technical training to external audiences or customers * Experience with technical products and/or subject matter, understanding of coding language(s) and/or databases a plus * A confident creator with a history of building ILT courses that deliver technical concepts to audiences of varying technical knowledge * Exposure to or demonstrated skills in credential programs a plus * Experience working in the technology or SaaS industry is preferred **arenaflex Values:** * You roll up your sleeves and take ownership of your work * You make it easy for others to understand and adopt new concepts * You're proud of your accomplishments and willing to share your expertise with others * You never stop learning and are always looking for ways to improve * You play to win and strive for excellence in everything you do **Compensation and Benefits:** The base pay range for this position is $95k - $120k per year, plus bonus. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge, and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role. **Work Environment and Culture:** As a remote employee, you'll have the flexibility to work from anywhere in Canada, ideally in the Eastern or Atlantic time zones. Our team is passionate about creating a culture of innovation, collaboration, and continuous learning. We believe in empowering our employees to take ownership of their work and strive for excellence in everything they do. **Why Join arenaflex?** * Be part of a dynamic and growing organization that's revolutionizing the way organizations make decisions * Work with a talented team of professionals who are passionate about people analytics and customer education * Enjoy a competitive compensation package and opportunities for career growth and development * Take advantage of our comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement savings plan * Enjoy a flexible work environment that allows you to work from anywhere in Canada **How to Apply:** If you're a motivated and experienced Customer Education Trainer who is passionate about people analytics and customer education, we'd love to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. **arenaflex is an equal opportunities employer and welcomes applications from diverse candidates.** Apply Job! Apply for this job